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Special Education Complaint Investigation Coordinator

State Of Maryland

Job Location:

Baltimore, MD - USA

Hourly Salary: USD 156 - 156

Posted: 29 September 2026 (18 hours ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

Introduction

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college andcareer success in the 21st century. With excellent stewardship from ourdivisions we oversee State and federal programs that support the needs ofa diverse population students teachers principals and other educatorsthroughout Maryland.

GRADE

Grade 22

SalaryRange: $99442 - $128 645 with progression to $156 822

*StateSalary Guidelines may apply for current State employees.

LOCATION OF POSITION

NancyS. Grasmick Education Building

200West Baltimore Street

BaltimoreMD 21201

POSITION DUTIES

The primary purpose of this position is to serve as a State complaint coordinator to ensure compliance with State and federal regulations under the Individuals with Disabilities Education Act (IDEA) relating to the education of students with disabilities. This includes primary responsibility for organization of the State complaints docket including SharePoint Smartsheet and other systems collaboration with the investigative team to implement conflict-management strategies providing first-line review of Letters of Finding following peer review handling requests for reconsideration investigating complaints conducting site visits drafting response letters and providing technical assistance in order to resolve complaints between public agencies and families.

Position Duties Include:

Coordinates and manages complaints that involve enhanced legal or policy complexity.
Manages and Coordinates the organizational work of the State complaints docket.
Serves as first-line complaint reviewer after peer review.
Reviews and approves requests for reconsideration and complaints against MSDE.
Designs investigation plans for complex complaints.
Serves as the investigative team liaison to the CA and Family Support team.
Provides technical assistance to public agencies and families regarding complaints and matters relating to the IDEA.
Provides technical assistance to Department staff on matters relating to complaints and the IDEA.
Collaborates with other Division Branches to ensure consistent messaging.
Maintains database and log system of complaints and supporting documents.
Reviews current case law and information related to the IDEA and provides professional learning and prepares materials as requested.

MINIMUM QUALIFICATIONS

Education:A Juris Doctorate Masters degree or the equivalent of 36 credit hoursof post-baccalaureate coursework in equivalent 36 postbaccalaureate credit hours of course work in Education Special Education or arelated field.

Experience: Five years ofadministrative or teaching (school-based or district-based) experience inor affiliated with special education programs complaint investigation dueprocess compliance student advocacy and/ or the provision of specialeducation services to e students with disabilities.

Notes:

Candidates may substitute a Bachelors Degree with 6 years of the specified content experience to satisfy the Minimum Qualifications noted above.
Candidates may substitute the possession of a Doctorate degree from an accredited college or university in a field related to the position option for one year of the required experience.
The required field of education and experience are unique for each option and are established by MSDE in accordance with Education Article Section 2-104 of the Annotated Code of Maryland. The specific education and experience qualifications for each position are on record in the Human Resource Management Branch of the Division of Business Services.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Education Program classifications or Education Program specialty codes in the Education field of work on a year-for-year basis for the required experience and education.

SELECTIVE QUALIFICATIONS

Oneyear of professional experience in evaluation complaintinvestigation-resolution compliance monitoring or related experience withinor affiliated with an organization serving school-aged children withdisabilities.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicantswho possess the following preferred qualification(s). Please include clear andspecific information on your application regarding your qualifications.

Experience evaluating and reviewing special education complaints and related cases making decision for escalation of such to appropriate levels.
Experience applying special education laws regulations and policies.
Experience with IDEA State complaint investigation processes requirements and associated data tracking systems.
Experience in responding to problems and inquiries from educational agencies school personnel parents and other stakeholders. Experience with interpreting and applying laws and regulations governing early intervention and special education programs.

SPECIAL REQUIREMENTS

Candidates must consent to State and FBI (CJIS) background check as a routine procedurefor all employees.

SELECTION PROCESS

Please makesure that you provide sufficient information on your application to show thatyou meet the qualifications for this recruitment. All information concerningyour qualifications must be submitted by the closing date. We will not considerinformation submitted after this date. Successful candidates will be ranked asBest Qualified Better Qualified or Qualified. The resulting list of qualifiedcandidates will be placed on the eligible (employment) list for one year.

For education obtained outside of the U.S. a copy of theequivalent American education as determined by a foreign credential evaluationwill be required prior to hire. The resulting certified eligible list for thisrecruitment may be used for similar positions in this or other State agencies.

The assessment may consist of a rating of youreducation training and experience related to the requirements of theposition. It is important that you provide complete and accurateinformation on your application. Please report all experience andeducation that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that you meet the qualifications for the you are unable to apply online paper applications can be obtained from the link below and mailed to MSDE Human Resources Branch 200 W. Baltimore Street Baltimore MD 21201. If there is a supplemental questionnaire this must be completed and sent in with your paper application if you are unable to apply online.

All application materials must be received in our office by the closing date. Postmarks will not be accepted. Applications must be complete to be considered including all related job duties even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application or mailed to the Human Resources Branch address listed above.

Inquiries can be made to TTY Users: Call via Maryland accommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questions about this online application system please contact the MD Department of Budget and Management Recruitment and Examination Division at . TTY Users: Call via Maryland Relay.

Proof of eligibility to work is required in compliance with the Immigration Reform and Control Act. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

As an equal opportunity employer Maryland is committed to recruiting retaining and promoting employees who are reflective of the States diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.

Required Experience:

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