Speaker Program Specialist

Job ID: NOVPJP
Client: Novartis
Position: Customer Interaction Operations Support Specialist / Speaker Program Specialist / Speaker Bureau Specialist / Speaker Program Operations Specialist / HCP Engagement Specialist with Commercial Operations Specialist (Pharmaceutical Industry).
Location: East Hanover NJ (2-3 Days Onsite - Hybrid)
Duration: 6 Months (with possible extension)
Pay Rate: $50/hr. on W2
Visa: USC & GC (Locals)
MOI: Video

Must-Have Skills & Experience (Priority Order)

• 4 years of experience supporting Pharmaceutical Speaker Programs or Educational Events
• Experience with HCP (Healthcare Professional) Engagement Guidelines
• Strong Compliance Management experience (compliance reviews escalations policy adherence risk mitigation)
• Educational Event Operations experience (event setup execution closeout end-to-end lifecycle management)
• Stakeholder Support experience (supporting sales teams and internal stakeholders)
• Experience with Event Management Platforms / Portal Support
• Financial Administration experience (invoice processing expense tracking budget monitoring)
• Reporting & Analytics (compliance trends event activity presenter utilization metrics)
• Healthcare / Pharmaceutical Industry experience

Top Keywords

• Pharmaceutical Speaker Programs
• Educational Events
• HCP Engagement
• Compliance
• Speaker Bureau
• Event Management Platforms
• Stakeholder Support
• Invoice Processing
• Reporting & Analytics
• Pharmaceutical Industry / Life Sciences

Job Description

The Customer Interaction Operations Support Specialist provides operational and compliance-driven support for Novartis Educational Events partnering closely with Customer Interaction Operations Lead to ensure program execution aligns with Novartis policies and regulatory standards.

This role serves as a key operational resource for the field supporting sales representatives addressing program-related inquiries navigating event platforms and reinforcing adherence to approved processes. The specialist plays a critical role in managing compliance escalations supporting financial and reporting activities and driving consistency across education event execution.

Major Accountabilities

Educational Event Operational Support

• Provide day-to-day operational support for Educational Events.
• Act as a key support resource for sales representatives and internal stakeholders on program setup execution and requirements.
• Support the end-to-end event lifecycle in coordination with 3rd party agencies and internal stakeholders.

Compliance & Escalation Management

• Review and triage compliance escalations from 3rd party agencies and internal stakeholders.
• Assess alignment with Novartis Educational Event policies and escalate as needed.
• Provide proactive guidance to prevent compliance risks.
• Track and analyze escalation trends and reinforce adherence to compliance requirements.

Field & Stakeholder Support

• Serve as a frontline support contact for sales teams.
• Respond to program questions related to execution compliance event setup and close out.
• Provide guidance on portal usage and policy requirements.
• Develop FAQs and training materials to improve field effectiveness as needed.

Invoicing & Financial Administration

• Validate and process program-related invoices ensuring accuracy and completeness of documentation.
• Track and reconcile expenses and support budget monitoring and reporting.
• Prepare financial summaries and assist with cost optimization initiatives.

Data & Reporting

• Generate reports on educational event activity compliance trends presenter utilization and other presenter bureau metrics as requested.
• Provide insights to support operational decision-making and identify areas for improvement.

Technology & Portal Support

• Support adoption and effective use of event management platforms.
• Troubleshoot user issues and guide stakeholders on proper execution within the system.
• Identify opportunities to improve user experience.

Policy & Process Documentation

• Support development and maintenance of policies processes and training materials.
• Ensure alignment with Novartis standards and translate policies into practical guidance.

Continuous Learning

• Stay current on compliance updates speaker program best practices and system enhancements.
• Share insights to improve operational effectiveness.

Education Experience & Qualifications

• Bachelors degree in business administration marketing life sciences healthcare administration or a related field preferred but not required.
• Minimum 4 years of experience supporting pharmaceutical speaker programs or educational events.
• Experience in compliance financial tracking reporting and stakeholder support.
• Familiarity with HCP engagement guidelines and event management platforms.

Competencies

• Attention to detail and organizational skills
• Analytical and problem-solving abilities
• Collaboration and teamwork
• Strong communication skills
• Adaptability and learning agility
• Integrity and commitment to compliance
• Initiative and continuous improvement mindset
• Technical proficiency