Spare Parts Specialist

At JBT Marel what we do matters we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration Serve with Integrity Grow with Excellence and Advance with Innovation.

As our Spare Parts Specialist for the Spare Parts department you will report to the Customer Support Manager.

In this role you will support the Formova Division within JBT Marel and is located in Chalfont PA (45 minutes from Philadelphia PA)

On any given day you will:

• Works with customers process Purchase orders manage issues to meet revenue goals.
• Work with shipping and purchasing to ensure that shipments times are meant. Answering emails from customers regarding spare parts requests.
• Work within Sales Force Sytline 9 ERP and excel to manage purchase orders for spare parts.
• Create reporting on spare part activities.
• Update Team SharePoint with work in process and document issues and resolutions.
• Must maintain a professional communication style in written and verbal exchanges with customers.
• Must manage a high volume of requests and apply critical thinking/problem solving strategies to manage any issues within dedicated customer support.
• Processes transactional exceptions by applying defined rules and seeking approvals where required; escalates complex issues appropriately.
• Maintains and updates records of spare parts transactions in ERP/inventory systems ensuring data quality traceability and correct documentation.
• Communicates proactively with customers to confirm requirements provide status updates set expectations on lead times/availability and prevent rework. Coordinates with internal teams (logistics warehouse planning procurement service sales) to remove blockers and ensure timely order fulfillment.
• Supports routine reporting (e.g. open orders/returns backorders expedite lists) and provides case summaries or followups as directed.
• Supports inventory control activities including cycle counting and stock reconciliation and flags data issues such as obsolete codes or substitutions to relevant owners.
• Participates in continuous improvement activities suggesting updates to templates item master data and process steps to improve accuracy and cycle time. Participates in training programs to develop technical and customer service skills. Shares practical tips and knowhow with junior colleagues and assists with routine questions supporting peer learning.
• Ensures compliance with company policies quality standards and regulatory requirements. Maintains a customerfocused approach balancing responsiveness with accuracy and commercial rules.

Requirements:

• HS diploma or GED required
• BachelorsDegree preferred.
• Minimum of 1 yearofexperiencein a role as operational buyer planner or in an MRP environment Proficient in using systems to track orders data customer informationExperience interpreting data and making business recommendations

• #LI- Onsite
• Hybrid schedule - 3 days in office/ 2 days from home
• Must be open to working Tues Wed Thurs in office and from home Mon and Fri
• #LI- SH1
• Must be able to work in the US now and in the future without company sponsorship

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work at home and in your community.

We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.

We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical Dental life insurance short-term and long-term disability family leave vision coverage and a matched 401(k) plan.

Commitment to Diversity: Diversity Equity Inclusion and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful focused and sustained effort to work towards our DEIB goals is not just a principled choice but also a business imperative.

JBTMarel uses technologyassisted tools including artificial intelligence (AI) to support the review of applications.

These tools help our recruiting teams identify skills and experience relevant to the role based on jobrelated criteria.

All applications are reviewed by people and AI is not used to make hiring decisions independently. We are committed to fair consistent and inclusive hiring practices globally.

Equal Opportunity Employment:

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race color religion national origin sex sexual orientation gender identity age disability veteran status citizenship or any other characteristic protected by applicable federal state or local laws. At JBT Marel we apply this policy to all our employment practices including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation benefits and training. We make hiring decisions based solely on qualifications merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process please contact JBT Marel at .