Spa Supervisor Full Time (Flamingo LV)

Responsible for supervising the daily activities and duties of spa operation. Provide leadership to reach employee and guest satisfaction. Functions include; employee observations training and maintaining the Spa SOP standards of service.

• Employee relations training staff productivity standards and guest satisfaction issues.
• Display a high level of maturity discretion tact judgment and the ability to deal with confidential matters
• Maintain knowledge and understanding of treatments/physiological effects/contraindications.
• Conduct monthly one on one meetings with direct reports
• Interview prospective employees initial interview and make hiring recommendations to Spa Manager or director.
• Audit time and attendance.
• Order approved staff inventory
• Assist Spa Attendants and Receptionist with guest experience by answering telephones checking in guests making reservations providing tours and maintaining daily cleanliness of facility during operating hours.
• Create schedules for specific assigned team with appropriate staffing levels according to business volumes; i.e. special events holidays weekends groups etc.
• Required to have an operational knowledge of spa software Microsoft applications and email.
• Act as a resource between employees and Spa Operations Manager to resolve work related conflicts. Review and advice on the appropriate resolution to problems ensuring policy and procedures are consistently followed.
• Use constructive feedback motivation and short and long-term intervention to address problems that affect job performance.
• Assist in maintaining appropriate pars of linens and back bar products.
• Identify and recommend solutions when the department faces survey performance negative shifts.
• Inform appropriate management of situations that may require further attention. This includes but is not limited to: safety issues and concerns OSHA compliance ADA compliance legal compliance sexual harassment including employee and guests. Follow up to ensure resolution is achieved.
• Maintain an attitude and philosophy consistent with the Caesars Entertainment mission vision and values.
• Work in a fast paced environment while maintaining a calm appearance.
• Perform all other projects and responsibilities as required.
• Comfortable around guests in a state of undress.

• Previous Spa experience Recommended (1-2 year minimum)
• High school diploma or equivalent
• Excellent reading writing and oral proficiency in the English language
• An energetic forward thinking and creative individual with high ethical standards and an appropriate professional image.
• Ability to troubleshoot and problem solve
• Attention to detail
• Cooperative and friendly attitude
• Ability to be efficient in a fast paced environment
• Participate in scheduled meetings as requested
• Ability to utilize computer programs including: Spa soft Microsoft Word Excel and Outlook.
• Must possess excellent verbal and written communication skills.
• Must be able to effectively communicate in one-on-one small group situations and to moderate-sized gatherings of employees executives and/or community leaders.
• Must be able to read write and interpret inventory purchasing hospitality related terminology Spa related terminology including the various treatment modalities equipment and products.
• Must have the ability to respond effectively to the most sensitive inquiries or complaints.

ADDITIONAL REQUIREMENTS

• Due to the nature of the hospitality industry team members may be required to work varying schedules weekend and holidays to reflect the needs of the facility
• Must comply with rules and regulations for the safe and effective operation of the facility
• Maintains a friendly pleasant and professional demeanor and appearance at all times
• Passion and desire for excellence
• Encourage mutual respect among employee by setting positive examples.