Spa Receptionist, Kohler Waters Spa

Spa Receptionist Kohler Waters Spa

Work Mode:Onsite

Location:Green Bay WI

This is a Casual year-round position working weekdays and weekends. Shifts will vary between 7:00am and 9:00pm CST.

Opportunity

The Spa Receptionist is anintegral part of the Spa team whose main objective is to ensure our guests havea smooth and welcoming arrival departure and overall relaxing experience whilevisiting our spa. This individual responds to a wide variety of guest requeststo create special moments and memorable experiences through passionateattentive service. Ideal candidates are driven individuals who believe inproviding outstanding guest experiences and coming to work energized and readyto carry that spirit throughout the day. With the rest of the guest serviceteam they work hard to encourage challenge and support one another to betheir best. This position requires an extremely polished appearanceprofessional etiquette and a warm and friendly personality.

As a Spa Receptionist youwill:

• Consistently provide outstanding service and maintain cleanliness standards at a luxury level.
• Proficiently use ResortSuite software systems to correctly process transactions complete orders and accurately book/edit spa treatments.
• Ensure accuracy of all reservations with a knowledge of spa treatments spa policies spa amenities and overall hotel options and ability to communicate with our guest.
• Support all spa retail sales and communicate with technicians to allow our guests to experience our premium products and enhance their treatments.
• Provide a seamless and accurate check out paying special attention to attaching commissions applying discounts and package billing.
• Receive guest feedback/complaints and with supervision resolve any guest/staff issues as they arise.
• Enforce spa policies (service requirements age restrictions guest behavior etc.) with supervision/support to maintain a relaxing spa atmosphere.
• Support the cleanliness and maintenance of the Kohler Waters Spa guest amenities facility and equipment.

Skills/Requirements

• Must be 18 years old or older at time of application.
• Must have HS Diploma or GED credential at time of application.
• Prior hospitality service experience preferred
  
• Strong communication skills and ability to work in a fast paced environment
  
• Ability to perform tasks requiring use of multiple computer/guest management systems
• Ability to stand for 5 hours

#LI-Onsite

#LI-KS1

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $14.10 - $18.10 plus tips/gratuity ($5-$7 hr tip pool). The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidates experience their education and the work location.

Why Work at Kohler Co.

Kohler Co.s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates development to make that happen. So we offer ongoing investment in each individuals personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development Kohler offers a benefits package including a competitive salary health vision dental 401(k) with company matching and more!

About Us

Beyond the competitive benefits and compensation Kohler proudly offers a rich history steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at .

It is Kohlers policy to recruit hire and promote qualified personnel in all job classifications without regard to race creed religion age sex sexual orientation gender identity or expression marital status national origin disability or status as a protected veteran. If as an individual with a disability you need reasonable accommodation during the recruitment process please contact . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .

Required Experience:

Junior IC