Spa Concierge (PT)

Job SummaryA Crystal Spa Concierge is responsible for coordination and booking of Crystal Spa services. Creating memorable moments by personalizing guest experiences the Spa Concierge is the first point of contact as guests are welcomed to Crystal Spa. Driving spa revenue through spa bookings retail sales and up-selling spa services this position requires the knowledge and ability to answer all inquiries pertaining to the spa its services and products. Job Duties and ResponsibilitiesCreate exceptional customer service experience by practicing SERVE - Smile Eye Contact Resourcefulness Volunteer (to assist) and knowledge of the spa menu to include over 60 services and amenities and be able to explain them to guests while distinguishing between features and benefits. Understand all spa promotions and events and effectively communicate and promote them to guests. Many spa promotions run simultaneously with varying offers and restrictions and Concierge is responsible to sell and book services knowledge of the main spa retail lines (over 300 SKUs) and be able to explain the products to guests while distinguishing between features and benefits along with being able to offer makeup color contraindications of specific services and effectively make recommendations to soft sell service upgrades enhancements gift cards and retail products to guests; including closing sales for therapists. Optimize bookings to maximize spa revenue for making sure each guest signs appropriate waivers and special guest needs in advance to the spa team and document guest issues appropriately. Maintain the spa retail and reception area including but not limited to checking new retail orders and stocking retail and desk process payments for goods and services and properly document any voids. Resolve customer problems promptly and efficiently including making guest recovery decisions to ensure guest to phone calls messages e-mails and customer comments within 24 all open and close after hours and emergency Spa for the set up and break down of Spa amenities including daily monitoring as needed. Submit all paperwork and reporting in accordance with spa procedures including daily service revenue reports and goal duties as SpecificationsCompetencies:Excellent written and verbal communication with point-of-sales (POS) systems MS Office bank reconciliations cash handling phone systems computers and various other -directed and able to maximize use of time resources and to analyze and interpret date in various formats and present information in one-on-one and small group situations to customers clients and other employees of the office employee and company confidentiality at all and meets professional conduct and adherence to company Core :High School Diploma required. Some college strongly & Other Requirements:While performing the duties of this job the employee is regularly required to stand use hands to finger handle or feel reach with hands and arms talk or hear and smell. The employee is frequently required to walk and climb or balance. The employee is occasionally required to stoop kneel crouch or crawl. The employee must regularly lift and/ or move up to 30 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust weekends and holidays are a regular part of the have excellent attendance and conduct record for -smoking candidates strongly preferred.