Solutions Consultant

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim) while often overlooked is the foundation of the entire industry. Its currently highly manual involving phone calls faxes and gut instinct costing tens of billions of dollars a year. We can do better.

At Assured we provide large insurers with the software solutions they need to win in a modern technology-driven world. From self-service claim-filing software to backend fraud detection were the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments life at Assured is dynamic collaborative and rewarding.

Assured builds the software carriers use to modernize claims processing from digital FNOL intake to fraud detection to adjuster tooling. Our Solutions team owns the technical relationship with named carrier accounts. We run discovery map data between Assured and the carriers systems monitor production data for issues and make sure the carrier gets full value out of what we build.

Were looking for a Solutions Consultant to join the team. This is a hands on execution focused role. Youll take on the recurring technical work that keeps our carrier accounts healthy including defect tickets documentation QA and account monitoring while partnering closely with a Client Engagement Manager on the carrier accounts you support.

• Run discovery and solution design for deployments and integration strategy partnering with a Client Engagement Manager along the way.

• Embed during critical phases including initial deployment major expansions and FDT opportunities.

• Own the technical narrative across your carrier accounts.

• Write defect tickets that engineering can act on directly with clear repro steps sample payloads and a description of expected versus observed behavior.

• Review API payloads for mistranslations and data loss and run smoke tests to confirm changes meet the carriers requirements before they ship.

• Maintain versioned workflow documentation and field level mapping specs as processes and integrations evolve.

• Help monitor account health including some SQL work against production data to track capture rates and flag anomalies before the carrier does.

• Handle internal incident management across your carriers raising critical information and knowledge up to the Client Engagement team.

• Take on more ownership as you ramp up picking up a growing slice of the technical relationship for one or more carrier accounts directly.

• Comfort with SQL JSON and APIs. You can read a payload write a query and reason through a relational data model.

• Sharp attention to detail. You notice the small discrepancy in a payload or a data table that others miss.

• Clear written communication. You can write a defect ticket or a doc update that a teammate can act on without follow up questions.

• 5 to 10 years of experience in a technical analytical or client facing role such as solutions engineering technical account management or implementation consulting ideally at a SaaS company.

• Some exposure to AI or machine learning powered products and comfort learning how AI features work well enough to explain them to a carrier.

• A proactive low ego builders mindset with real motivation to grow and take on more.

• P&C insurance or insurtech exposure is a plus but not required.

Benefits:

Competitive Compensation: Competitive salary and equity packages for all employees

Healthcare Plan: Platinum medical dental and vision

Free life insurance: Including long-term disability & short-term disability

Unlimited PTO: Uncapped vacation days & paid holidays

Family Leave: Maternity & paternity

401(k) Contribution: Assured contributes 3% of your income even if you dont contribute

WFH Benefits: Lunch on us 2x/week monthly phone stipend & other home office perks

Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses

Team events & Offsites: Were remote but we regularly get together

**We have been made aware of individuals falsely posing as recruiters from Assured Insurance Technologies Inc. Please note that we only contact candidates from official @ email addresses and all interviews are conducted through verified company channels. If you are unsure whether a message is legitimate please contact us directly at before sharing any personal information**

Our Commitment:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodation.

Required Experience:

Contract