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Solutions Consultant

KWI

Job Location:

Melville, NY - USA

Yearly Salary: USD 130000 - 140000

Posted: 11 July 2026 (30+ days ago)

Application Deadline: 18 November 2026

Vacancies: 1 Vacancy

Job Summary

The Opportunity

Were looking for a Solutions Consultant who loves solving real business problems with this role youll be the bridge between what retailers need and what our unified commerce platform can doguiding prospects clients and partners from first conversation through successful adoption.

Youll lead tailored product demonstrations translate business requirements into practical solutions and help clients get the most out of the platform after they sign. Youll work closely with Sales Product Client Delivery and Customer Success and youll need a balance of deep product knowledge retail savvy and the communication skills to make complex things clear to both technical and non-technical audiences.

As a Solutions Consultant you excel at the following core competencies

Problem Solving Translates business problems into clear practical solutions that fit real-world constraints of timeline budget and platform capabilities.
Retail Acumen Understands retail operations deeply enough to anticipate downstream impacts on stores staff and customers.
Communication Explains complex concepts clearly to both technical and non-technical audiences from store associates to executives.
Systems Thinking Thinks systematically about data flows integrations and system dependencies across the commerce stack.
Comfort with Ambiguity Operates confidently during discovery asking clarifying questions to avoid assumptions and uncover the real requirement.
Continuous Learning Learns quickly picks up new capabilities fast and turns lessons into reusable knowledge for the team.

The impact youll make

Pre-Sales Solutioning

Lead product demonstrations tailored to each prospects business needs and use cases.
Run discovery sessions to understand business requirements then translate them into solutions using KWIs functional capabilities and standard integration methods.
Create solution documentation and support RFP responses that show how KWI addresses specific business challenges.

Post-Sales Implementation Support

Help clients configure and optimize KWI to solve their business problems guiding process and workflow changes and supporting change management.
Resolve complex implementation challenges and guide clients on connecting KWI to third-party systems using standard integration methods.
Document solutions and best practices for reuse partner with Client Delivery on challenging implementations and advocate for platform enhancements when client needs exceed current capabilities.

Partner Enablement & Cross-Functional Collaboration

Develop frameworks best practices and enablement materials that help implementation and referral partners position KWI and provide solutioning guidance in their engagements.
Work with Product and Customer Success to turn client challenges into product requirements and reusable solution patterns and share market insights that inform product strategy.

What you will bring

35 years of experience in a solutions consulting sales engineering implementation or pre-sales roleideally in retail technology commerce or B2B enterprise SaaS.
A working understanding of retail operations (point of sale merchandising order management or CRM) and how they connect.
The ability to lead compelling product demonstrations and tailor them to a specific audience and use case.
Experience gathering requirements designing solutions and documenting them clearly for technical and business stakeholders.
Familiarity with integrations APIs and data flows between systems and the judgment to recommend practical approaches.
Strong communication and presentation skills with comfort working across Sales Product and Client Delivery teams.
Curiosity adaptability and a bias toward learning quickly in a fast-paced environment.

As a member of the KWI team you will receive

Full Medical Dental and Vision
Annual bonus eligible
Free gym in the building
Generous PTO policy
Summer year round
Tuition Reimbursement
Discount from building café
401(K) with a 50% company match (up to 6% of employee contribution)
Employee Referral Program
(1) Volunteer day each year

Our work space

We understand that our teams need flexibility which is why we follow a hybrid schedule. Our in-office days of Monday Tuesday and Thursday and employees are allowed to work remotely on Wednesdays and Friday.

We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events bagels every Thursday a full snack pantry and many more surprise and delight moments throughout the year.

Our commitment to you

At KWI we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners suppliers clients and all our team members to uphold these commitments.

Required Experience:

Contract

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