Who We Are:

TransPerfect is the worlds largest provider of language services and technology solutions for global business. From offices in over 160 cities on six continents TransPerfect offers a full range of services in 170 languages to clients worldwide. More than 6000 global organizations employ TransPerfects GlobalLink technology to simplify management of multilingual content. TransPerfect has global headquarters in New York with regional headquarters in London and Hong Kong.

What You Will Be Doing:

Work in conjunction with the Solutions Engineering team to gather and analyze configuration requirements from clients
Draft project plans containing the implementation details and timelines including risk analysis
Ensure the deadlines of the implementation timeline are met
Coordinate with the clients internal teams while overseeing GlobalLink product implementation
Execute and verify the configuration tasks in GlobalLink tools based on client requirements
Act as the primary technical point of contact and point of technical escalation for clients
Assist the support team with any client configuration issues
Be involved in the life cycle of GlobalLink products by working closely with the Product Management team reporting client technical issues and requesting new functionalities for products based on direct client exposure
Become the spokesperson of the team for one or more of our products if desired
Mentor new team members as needed
Prepare trainings and procedures to contribute to the continuous improvement of the teams work
Contribute to internal projects
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Who We Are Looking For:

Your experience includes:

Minimum of Bachelors degree or its equivalent
Minimum of 2-3 years of experience in a client-facing role
Project management and client solution implementation experience
Investigation and troubleshooting skills
Excellent written and verbal English communication skills
Strong interpersonal skills
Effective time management skills
Excellent problem solving and analytical skills
Collaborative attitude
Project management skills
Good documentation skills
Good knowledge of Language Technology including CAT Tools Translation Environments Translation Portals Localization Tools Machine Translation Post-Editing and Terminology and Translation Memory Tools

Desired Skills & Experience

Willingness to travel to client workshops or meetings
Experience working in a multicultural environment
Ability to work with remote teams using online messaging
Celebrate diversity and embrace new ideas and differing perspectives
Be financially responsible and make sound financial decisions
Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager Sitecore Drupal etc.) eCommerce platforms (Salesforce Commerce Cloud SAP Hybris Magento etc.) and other Content Management Systems (Veeva Contentful etc.)
Experience with Corrective and Preventive Action processes
Foreign language ability a plus

Why TransPerfect:

For more than 25 years TransPerfect has honed a culture where all kinds of ideas are shared and new ventures are not only welcomed but also this fast-paced environment employees are intellectually stimulated so they can grow alongside the organization. From Intern to President we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical dental and vision insurance 401k matching membership to child-care providers and other TransPerks. You even get your birthday off because lets face it were stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. For more information on the TransPerfect Family of Companies please visit our website at .