Solutions Architect, AppleCare Technologies

Thinking differently is not just a slogan; its what allows Apple to continually provide our customers with the best products and support a Solutions Architect youll serve as a strategic advisor and liaison between our business and Information Systems and Technology (ISu0026T) partners. Youll provide guidance and advice to AppleCare leadership on todays problems and also suggest solutions and strategies to position AppleCare to meet the demands of tomorrows

In this role you will be part of a global team evaluate business needs and perform detailed systems impact analysis to deliver end-to-end solutions. You will partner with cross-functional teams to create system roadmaps that drive efficiency and improve the agility of AppleCare.

Provide clear and actionable advice to partners and and cultivate relationships with key business and ISu0026T design and implement innovative solutions that improve the agility of AppleCare and address an ever-changing business high-level systems impact analysis for new business initiatives and detailed requirement/functional analysis to deliver end-to-end solutions in collaboration with multiple business engineering and cross-functional teams.

Bachelors degree or equivalent work experience.n7 years of related experience architecting and deploying solutions in machine learning enterprise systems graphical databases and/or shared services architecting and deploying business solutions for high-visibility global in quickly distilling and identifying business problems and presenting clear actionable solution options to senior leadership and influencing skills including leadership of cross-functional projects and influencing stakeholder management background requiring critical thinking to resolve complex system knowledge of systems and business in business process flow working across both Information Technology (IT) and Business -motivated and pro-active with proven creative and critical thinking capabilitiesnInnovative creative problem solvingnAbility to travel up to approximately 10% of the time (mainly US but may include international travel).nEnjoys working with people nSAP S/4HANA environment knowledgenExperience with AI tools

Masters degree or equivalent/relevant work experience.n10 years of related experience architecting and deploying solutions in consumer of service support and warranty operations and systems to navigate ambiguity and bring consensus toward actionable and evaluating new technology solutions to improve upon legacy with ISu0026T teams to create system roadmaps.