Solution Partner, Manufacturing (Salesforce)

We are seeking an experienced Solution Partner - Manufacturing to drive strategic business transformation initiatives for manufacturing clients using Salesforce solutions and industry best practices.

The successful candidate will serve as a trusted advisor to business and technology stakeholders helping manufacturing organizations modernize their sales customer service dealer/distributor partner field service and customer engagement operations.

The role requires a combination of deep manufacturing industry knowledge strong Salesforce expertise business consulting solution shaping and executive stakeholder management.

• Act as a trusted advisor to manufacturing clients business leaders and technology executives.
• Lead strategic digital transformation initiatives leveraging Salesforce.
• Define manufacturing-specific technology roadmaps transformation strategies and business solutions.
• Conduct business workshops covering:
  • Sales transformation
  • Dealer and distributor management
  • Customer service
  • Field service
  • Partner engagement
  • Customer experience
• Identify opportunities for business growth and technology transformation in collaboration with account teams.
• Support pre-sales solution shaping proposal development RFP/RFI responses and client presentations.
• Lead solution discussions and translate business requirements into Salesforce-based solutions.
• Drive executive governance stakeholder management and communication throughout engagements.
• Collaborate with Salesforce architects delivery teams business analysts and implementation teams to ensure successful solution delivery.
• Promote adoption of Salesforce Manufacturing Cloud and Salesforce industry best practices.
• Provide thought leadership on manufacturing trends customer experience digital innovation and enterprise transformation.
• Define and communicate business value expected outcomes and transformation benefits.
• Support strategic pursuits and large-scale Salesforce transformation opportunities.

• Bachelors degree in Engineering Manufacturing Business Administration Information Technology or a related field.
• 12 years of consulting industry technology or transformation experience.
• Minimum 5 years of hands-on Salesforce experience.
• Strong understanding of manufacturing industry processes and business challenges.
• Hands-on or consulting experience with:
  • Salesforce Manufacturing Cloud
  • Sales Cloud
  • Service Cloud
  • Experience Cloud
  • Field Service
• Strong knowledge of manufacturing business processes including:
  • Customer management
  • Dealer/distributor operations
  • Sales operations
  • Partner management
  • Field service
  • Supply chain operations
  • Customer engagement
• Proven experience leading digital transformation programs.
• Strong business consulting and solution architecture capabilities.
• Excellent stakeholder management communication presentation and executive engagement skills.
• Ability to work with business and technology leaders to define strategy and drive measurable business outcomes.
• Experience working with cross-functional teams including sales product technology architecture and delivery organizations.

• Salesforce Manufacturing Cloud Consultant Certification.
• Salesforce Administrator Consultant or Architect certifications.
• MBA or equivalent business qualification.
• Experience with enterprise ERP ecosystems such as:
  • SAP
  • Oracle
  • Microsoft Dynamics
  • Infor
• Exposure to:
  • Salesforce Data Cloud
  • Revenue Cloud
  • AI / Salesforce AI capabilities
  • Industry-specific Salesforce solutions
• Experience supporting strategic pursuits RFPs proposals and large transformation deals.
• Experience with enterprise CRM modernization programs.
• Experience developing business cases transformation roadmaps and executive presentations.

Salesforce: Manufacturing Cloud Sales Cloud Service Cloud Experience Cloud Field Service
Industry: Manufacturing Dealer/Distributor Management Supply Chain Sales Customer Service
Consulting: Digital Transformation Business Strategy Solution Shaping Roadmaps
Leadership: Executive Engagement Stakeholder Management Governance
Pre-Sales: RFP/RFI Proposals Client Presentations Strategic Pursuits
Enterprise Technology: ERP CRM AI Data Cloud Revenue Cloud