Solution Designer, Digital Content

Job Description:

Note: Fidelity is not providing immigration sponsorship for this position.

The Role

Solution Designer Digital Content is a fast-paced dynamic content-centric role that allows you to directly impact the quality of Fidelitys services by collaborating with business partners to craft and execute content solutions that meet our mission. If you are a skilled content writing professional who is passionate about the user experience who can manage multiple priorities in a constantly evolving environment and who understands how internal content can drive better business outcomes we want to meet with you!

In this role you will:

• Produce timely high quality easy to use content solutions that drive the achievement of key performance objectives
• Offer and implement solutions that consider current business needs and available technologies while anticipating future environmental changes to products services and systems
• Promote business leader understanding of how content can improve business outcomes and consistently produce solutions with measurable impact on the operating environment
• Support Associate Content Management and Experience transformation efforts that increase process automation make content easier to produce and consume

The Expertise and Skills You Bring

• Excellent technical writing skills and ability to balance multiple workstreams simultaneously
• Adept at directing succinct clear and effective content solutions for diverse content consumers
• Passion for content planning creation management and execution to optimize customer experiences
• Experience with content management systems grouping/tagging content and maintaining taxonomies
• Deep understanding of authoring and content management principles
• Proven experience in establishing and maintaining content standards across the organization
• Collaborate with others to understand their unique needs and propose targeted solutions
• Partner with peers and business partners to build and implement successful content solutions
• Use a data-informed approach to identify and prioritize opportunities and to measure solution impact
• Apply associate feedback user research and business performance metrics to drive content improvements
• Build effective relationships at all levels of the organization
• Ability to lead projects maintain project timelines and influence direction without explicit authority
• Comfortable working with cross-functional highly matrixed teams in a fast-paced Agile environment

The Team

Our mission is to support Fidelity associates in delivering an exceptional client and participant experiences by providing timely relevant and easy-to-use content. We support three major platforms that are critical associate tools within Workplace Investing: Associate Benefits Library (ABL) Plan Bulletin and Plan Profile.

Content Writing - Our team provides governance over content styles and standards to promote consistency across the platforms. We collaborate with subject matter experts and end users to develop innovative solutions that meet associate needs. We also promote straight-through processing to reduce cycle times.

Fidelitys Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently some roles and locations require 100% onsite presence while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

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Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934 the Investment Advisers Act of 1940 the Investment Company Act of 1940 ERISA numerous state laws governing securities investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations including FINRA among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.