Solid Waste and Recycling Customer Service Representative

Join our team and help make a difference in the community every day! The City of Cedar Rapids is looking for a friendly dependable and customer-focused individual to service as our nextSolid Waste & Recycling Customer Service Representative. This position plays an important role in supporting residents by answering questions resolving service concerns and helping ensure our solid waste and recycling operations run smoothly.
We are looking for someone who enjoys helping people communicates clearly and can stay organized in a fast-pace environment. If you are a positive team player who takes pride in providing excellent customer service we encourage you to apply.

About our Organization
At the City we are committed to employing individuals who reflect our communitys diverse backgrounds and this position is crucial in the success and strategic direction of a growing and evolving community. We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job. If you are an individual with similar experience listed here please consider applying. Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation.

About our Community

Nestled in the heart of Iowa Cedar Rapids is our vibrant and diverse community known for its rich history culture and natural beauty. Our city has a strong sense of community which can be seen at any of our numerous parks recreational opportunities and family-friendly events year round. You can also explore our thriving downtown district filled with shops restaurants and entertainment options or take a stroll along the Cedar River which runs through the heart of the city.Cedar Rapids - Why you should live here!

Job Duties and Responsibilities

• Primary point of contact for Solid Waste & Recycling inquiries information requests and distribution of extra garbage bag tags.
• Collaborates with peers and Utilities leadership to support Solid Waste & Recycling programs and services.
• Facilitates tall grass and weeds and snow violations including intake of complaints correspondence to citizens in violation work orders invoices and appeal requests.
• Works closely with staff to update and complete accurate field activity information.
• Utilizes multiple software programs; maintains customer records and information system data.
• Coordinates bulky item pick up schedules.
• Prepares Council agenda items and related items as necessary.
• Performs professional and confidential administrative duties.
• Utilizes information systems rules regulations policies and procedures to answer inquiries.
• Coordinates travel arrangements for staff.
• Procures office and field supplies following City procedures.
• Prepares correspondence reports lists and other documents.
• Gathers assembles updates distributes and/or files a variety of information forms records and data as requested.
• Performs related work as required.

Required Education and Experience

• High school diploma or equivalent and one (1) to three (3) years experience in a customer facing role including working with escalated customer issues

• An equivalent combination of education and/or experience (i.e. one year of relevant full-time experience may substitute for one year of education)
• Strong written verbal and interpersonal communication skills
• Proficiency with Microsoft Office
• Ability to work collaboratively with diverse populations

• None

• At least six months of experience or technical training in specialized software including fleet routing specialized billing customer information or call center coordination or related is highly preferred.
• Two years of post-secondary education in business administration finance or a related field desired but not required.
• Experience in handling escalated customer issues

Work Schedule

• Monday - Friday 7:00am to 3:30pm

Equal Opportunity/Affirmative Action Statement
The City of Cedar Rapids is an equal opportunity/affirmative action employer. All job applicants will receive consideration for employment free from discrimination on the basis of race color religion sex (including pregnancy sexual orientation or gender identity) national origin age (40 or older) disability and genetic information (including family medical history).

Applicants with Disabilities
We respect and value people with disabilities and are committed to providing a workplace culture of disability inclusion. People with disabilities are supported during the hiring process and are encouraged to apply for employment with the City of Cedar support of the Americans with Disabilities Act reasonable accommodations will be provided to those in need of assistance with the application and interview process. To request an accommodation contact the Citys Human Resources department by phone at or by email at