Software Warranty AnalystEngineer, V19

We made history and now we work to transform the future for our customers our communities and our families. Youll see your work on the road every day helping people move freely and pursue their dreams. At Ford you can build more than vehicles. Come build what matters.

Do you want to drive business strategy and define products for software and digital experiences Enterprise Connectivity Business Operations team translates those strategic choices into tangible business propositions. We represent the voice of the customer as we build distinctive always-on connected vehicle technologies and services that transform the ownership experience.

In this position...
Seeking a data-driven technically curious Quality Engineer to lead quality improvement efforts across vehicle systems with a particular focus on 12V battery starter and alternator this role you will own key quality metrics unify quality issue tracking across multiple data sources and partner with cross-functional teams to rapidly diagnose and resolve customer-impacting issues. This is an ideal opportunity for someone who thrives on troubleshooting complex uses coding and connected data for problem solving and wants to make a measurable impact on product quality and customer satisfaction.

What youll do...

• Own and improve core quality metrics including R/1000 CPU CPR and end-to-end (E2E) performance through continuous monitoring analysis and improvement initiatives.
• Lead a unified quality agenda consolidating issues identified across diverse sources such as customer claims DTC data service turnaround speed dealer special service handling connected vehicle data and warranty spend.
• Represent the quality function at various internal and cross-team quality forums presenting findings status and recommendations.
• Conduct root-cause and Pareto analysis to identify the top contributors to 12V battery starter and alternator failures across both early-life (low-time) and in-service (high-time) populations.
• Drive timely resolution of priority items on the quality agenda ensuring nothing critical falls through the cracks.
• Assemble cross-functional support proactively engaging peers and subject-matter experts to accelerate resolution of customer-facing issues.
• Leverage coding and connected vehicle data to investigate diagnose and solve quality issues at their root cause.
• Identify and implement process improvements to reduce manual effort and streamline quality escalation management.

Youll have...

• Bachelors of Science degree in Electrical Engineering Software Engineering Computer Engineering Mechanical Engineering Chemical Engineering or similar
• 2 years of working experience with any computer language. Preferably C C Python or equivalent
• 2 years of working experience with Software Analysis/Testing CAN bus technology and tools (Log Review/Root Cause Analysis)
• 2 years of experience working with Engineering tools Databases Defect Tracking Systems (Diagnostic Engineering Tool IVS VADR JIRA)
• 2 years of working experience in Service Tools/Applications (such as FDRS PTS workshop manuals)
• 2 years of experience with Quality methodologies (Root Cause Analysis triage capabilities 8D Fishbone Is/Is Not 3 legged 5 why etc.)
• 2 years of experience working in a team collaboration environment with upper management and peers

Even better you may have...

• Masters degree in Electrical Engineering Software Engineering Computer Engineering Mechanical Engineering Chemical Engineering or similar
• Knowledge in problem solving methods Six-Sigma and/or Quality/Reliability tools - DoE Taguchi Methods FMA etc.
• A Green Belt and/or Black Belt
• Solid grasp of vehicle electrical architectures and components.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7 and ranges from $86600-$144900. This position is a salary grade 8 and ranges from $99100-$166200.
Final determination of salary grade will be based on candidates skills and experience and base salary will be set within the applicable range according to job scope responsibility and competitive market value.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid

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