Software Support II (SBO)

Summary Description:

The Software Support II position provides 1st tier support for division level software including but not limited to Human Resources Finance software and Student Management.

Qualifications:

• Bachelors Degree in computer science information technology or a related field with a minimum of four years experience.
• Extensive knowledge of Human Resource and Finance Management and Student Management Software.
• Database and query experience.
• Strong organizational skills required
• Ability to communicate and collaborate well in a team environment.

Essential Duties:

• Handle software related requests for assistance through phone email and in-person.
• Troubleshoot software and identify root causes of software problems.
• Experience using programming languages such as SQL Python Powershell JavaScript HTML
• Experience with: MS Report Builder MS Task Scheduler & WinSCP
• Coordinate existing software upgrades and enhancements with respective departments.
• Determine review criticality and prioritize resolution of issues.
• Create provision and maintain user accounts as needed.
• Create and maintain student information system accounts in a secure manner that complies with current federal state and local student data privacy laws such as FERPA.
• Assist in research and evaluation of new software technologies.
• Maintain setup and provide training related to the FCPS online student registration system.
• Organizes training when necessary in the use of division level software for end users.
• Ensures that interfaces between software applications and databases are maintained and that data transfers happen in a timely manner.
• Obtains vendor support if necessary to resolve software issues.
• Essential duties are interpreted as being descriptive and not restrictive in nature. Other duties may be assigned.

Pay Rate:

Administrative Support Grade P8 Salary Scale(credit is based on years of full-time experience in a related position)

Assignment:
Full time / 12 months /245 days

Start Date:

This positionis effectiveJuly 1 2026