Software Support Engineer-Night Shift

Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our this role you will provide technical support for software solutions helping customers resolve issues optimize system performance and maximize the value of our products. You will work closely with customers software development teams and internal stakeholders to diagnose and resolve technical issues while maintaining a high level of customer satisfaction.

This position requires strong troubleshooting skills effective communication and the ability to manage multiple priorities in a fast-paced environment.

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here:Logistics and Supply Chain Careers at Dematic

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federalstateor local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absencecompensationand training.

The base pay range for this role is estimated to be$ 66400.00 to $99600.00annually at the time of posting. Final compensation willbedeterminedbyvarious factorssuch as work location education experience knowledge and skills.

• Provide technical support to customers via phone email and chat.
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems.
• Assist in the creation of support documentation and knowledge base articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

What We Are Looking For:

• Bachelors Degree (Computer Science Software Engineering or related field)
• Proven experience in software support or a similar role
• Strong problem solving skills and attention to detail.
• Excellent communication skills both written and verbal.
• Experience with Oracle / MS SQL databases
• Experience with Windows operatingsystems

Preferred Skills:

• Material handling experience
• Experience with Java C C# or Python
• Customer Service experience