Software Services Engineer – Blueframe Integration

Software ServiceshelpsSEL customers successfully adopt integrate and grow the value they get from SELs software platforms starting withBlueframe. As a Software Services Engineer you will work directly with utility and industrial customers to help them get up andrunning connectBlueframewith the systems they already use and turn day-one deployments into long-term operational success. You will spend your time solving real problems working alongside customers and SEL teams and helping build a growing library of practices tools and reusable solutions that make each engagement better than the last.

You do not need to knowBlueframe DTS or every technology mentioned below to be successful here. We are looking for engineers who enjoy figuring things outcareabout customer outcomescommunicateclearly andwantto grow. We will teach youthe SEL-specific pieces.

This is a strategic new team at SEL and you would be one of the people helping shape how it works. Expect variety direct customer contact close collaboration and a role that grows as the team grows.

• Youllwork directly with customerson projects that matter to their operations the kind of work where a good outcome is visible to the people who bought the product.

• Youlllearn aloton purpose.Blueframe DTS Code Studio our reference architectures and the way we approach integrations are all things you willpick up onthe job withstrong supportfrom the team.

• Youllwear multiple hats.A given week might include an architecture conversation with a customer developing a small integration working through a tricky data problem writing something for the reusable-asset library or helping a teammate think through a design decision.

• Youllcollaborate broadly.You will partner with our Project Managers Software Services teammates R&D Technical Support Sales and Engineering Services. When you find something worth improving there is a real path for that feedback to reach the product.

• Youlluse AI as part of your workflow.AI toolsare increasingly part of how we work helping with drafting testing documentation and knowledge reuse. You do not need AIexpertise; you just need to be interested in using it well.

• Your work willcompound.Reusable assets playbooks dashboards and lessons learned that you help create will make the next engagement and the next engineer more successful.

• Support customer engagements from earlydiscoverythrough deployment testing and operationalization.

• Help design configure deploy and validateBlueframe-based solutions in customer environments including centralized and virtualized deployments.

• Work with customers to understand their integration needs and help connectBlueframewith the systems they already rely on.

• Troubleshoot systems that span software networks virtual environments device communications and data flows and communicate what you find clearly to customers and teammates.

• Contribute to test planning validation and readiness activities that give customers confidence at go-live.

• Create clear useful documentation architecture notes deployment guides configuration references runbooks and customer-facing materials.

• Contribute to a growing library of reusable assets such as configuration templates dashboards integration patterns checklists and small automations.

• Share what you see in the field recurring issues common friction points and product feedback so that R&D Product Engineering and Technical Support can act on it.

• Collaborate with Software Services Project Managers other engineers and SEL cross-functional partners across the engagement lifecycle.

• Mentor teammates as your experience grows.

• Understand. Create. Simplify.

• Other duties as assigned.

• Bachelors degree in Engineering Computer Science Information Systems or a related technical field; equivalent technical experience will also be considered.

• Two or more years of hands-on technical experience in a field such as software engineering systems integration automation IT infrastructure industrial control systems technical support or a related area.

• Comfort troubleshooting technical systems that involve multiple layers (software networking data and configuration) and structured reasoning about what to check and why.

• Willingness and interestto learnBlueframe DTS Code Studio and the SEL technologies most relevant to Software Services engagements.

• Clear written and verbal communication with technical and non-technical audiences.

• Comfort working directly with customers and collaborating across teams.

• Experience with SEL productsBlueframe RTACs communication processors protection relays SCADA or substation automation.

• Familiarity with virtualization networking or IT/OT security concepts (firewalls VLANs certificates secure communications).

• Some scripting or programming experience (Python PowerShell SQL JavaScript or similar).

• Exposure toAPIs and system-to-system data integration.

• Experience with automation platforms dashboards or reporting tools.

• Familiarity with FATs SATs commissioning or field validation activities.

• Experience working with utility industrial or critical-infrastructure customers and their operations cybersecurity or compliance teams.

You do not need most of these to apply. If you have some of them tell us but the traits above (learning troubleshooting communication curiosity) matter more.

• Ability to translate customergoals into practical technical work.

• Ability to make sense of complex environments by breaking problems into layers.

• Ability towork productively with uncertainty ask good questions and drive to answers.

• Interest in continually improving how work gets donefor yourself for the team and for customers.