Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Software Engineering Manager within PNCs IT Site Reliability Engineering Center you will be based at one of the following IT Hubs: Phoenix Arizona; Denver Colorado and or Pittsburgh Pennsylvania.

PNC is seeking a Payments Technology Manager / Payments Application Manager to lead the support stability modernization and continuous improvement of critical payment platforms. This role will be responsible for leading the support stability modernization and continuous improvement of mission-critical payment platforms supporting domestic international instant and digital asset payments.

Key Responsibilities:

Technology Leadership:
Manage and support enterprise payment applications and integrations.
Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock. Participate in leadership escalation and on-call rotations to support major incidents critical production events and operational continuity.
Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services major incidents and high-severity customer-impacting events. Availability outside standard business hours including evenings weekends and holidays may be required to support incident response change events escalations and business continuity needs.
Oversee application releases change management production implementations and disaster recovery testing.
Establish monitoring observability and proactive issue detection capabilities.
Develop automation solutions to improve operational efficiency and reduce manual intervention.
Ensure compliance with enterprise architecture security audit and regulatory requirements.

Stakeholder Management:
Act as primary liaison between business stakeholders payment operations vendors and technology teams.
Communicate application health risks incidents and strategic initiatives to senior leadership.
Collaborate with external payment networks vendors and clearing organizations.

Required Technical Skills:
Core Technologies
Java / J2EE
UNIX / Linux
Oracle SQL and DB2
IBM MQ
NDM / Connect:Direct
Web Services (SOAP/REST APIs)
CA7 Scheduling
Elastic Search
OBIEE / Oracle Analytics Server (OAS)

Modern Payment Platform Technologies:
Java-based microservices
OpenShift Container Platform (OCP)
MongoDB
Kafka
IBM MQ

Monitoring and Operational Support:
Application monitoring and alerting tools
Log analysis and observability platforms
Performance tuning and capacity planning
Incident problem and change management processes

Preferred Experience:
Vendor Products
Strong preference for candidates with hands-on experience supporting one or more of the following:
Finastra Global PAYplus (GPP)
IBM Financial Transaction Manager (FTM)
IBM Integration Bus (IIB) / App Connect Enterprise (ACE)

Leadership Expectations
Lead geographically distributed support and engineering teams.
Drive operational excellence and service reliability.
Mentor team members and develop payment-domain expertise.
Manage vendor relationships and technology roadmaps.
Handle executive communication during critical incidents and major initiatives.
Champion automation modernization and continuous improvement initiatives.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages development projects development teams and application support functions.
• Oversees multiple application programming and analysis projects which include development installation and maintenance of application programs.
• Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
• Maximizes staff contribution through professional growth and development to increase teamwork and more effectively meet business needs.
• Analyzes applications to ensure that all systems that are developed meet business needs and specifications.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development Business Management Customer Solutions Design Electronic Payments Group Problem Solving Payment Systems Process Improvements Release Management Software Solutions User Experience (UX) Design Vendor Payments

Competencies

Agile Development Application Delivery Process Application Development Tools Coaching Others Design Thinking IT Environment Software Process Improvement (SPI) System Testing

Work Experience

Roles at this level typically require a university / college degree with 5 years of industry-relevant experience. At least 3 years of prior management experience is typically lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $100100.00 $204490.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Application Window

Generally this opening is expected to be posted for two business days from 07/10/2026 although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

Disability Accommodations Statement

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.