Software Engineering Group Manager Site Reliability Center

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success.

As a Software Engineering Group Manager for PNCs Site Reliability Engineering Center you will work within PNCs Information Technology Group and be located at one of our IT Hubs: Cleveland Ohio; Birmingham Alabama; Pittsburgh Pennsylvania; Dallas Texas; Denver Colorado or Phoenix Arizona and manage the daylight shift.

The Site Reliability Center (SRC) is focused on establishing a culture of operational excellence by ensuring infrastructure platforms and applications adhere to SRC onboarding standards that improve reliability enable proactive issue resolution and reduce customer impact. This role supports the vision of building a collaborative technology organization across application infrastructure and security teams to deliver a stable reliable and secure environment. Key responsibilities include driving customer-centric service improvements implementing proactive and preventative reliability practices fostering cross-functional collaboration enhancing monitoring and observability capabilities promoting a blameless culture of continuous learning and reducing operational toil through automation. The ideal candidate will help improve service performance strengthen operational resiliency and advance automation and observability initiatives that enhance the overall customer experience.

Were looking for a Senior Group Manager to lead mission-critical production operations and site reliability engineering (SRE) for enterprise platforms that power real customer this role you wont just keep systems runningyoull shape how reliability is built scaled and continuously improved. This is an opportunity to lead high-impact teams influence engineering strategy and drive the evolution toward resilient automated and customer-first this role you will

Lead during moments that matter; own major incident response for high-impact (P1/P2) events ensuring rapid resolution and clear communication. Guide teams through complex outages acting as a calm decisive leader during critical moments. Improve incident response maturity reducing downtime and customer impact.

Provide technical leadership in production support; serve as an escalation point for complex production issues; guide troubleshooting across: applications infrastructure (Linux/Windows) databases (Oracle SQL) middleware and integrations; ensure efficient log metric and system analysis; oversee batch/ETL monitoring and recovery processes; foster strong collaboration across engineering infrastructure and vendor teams.

Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services major incidents and high-severity customer-impacting events. Availability outside standard business hours including evenings weekends and holidays may be required to support incident response change events escalations and business continuity needs.

Drive root cause and real fixes; champion a culture of accountability through deep root cause analysis; eliminate repeat issues by driving permanent systemic solutions and turn data and trends into actionable improvements.

Shape reliability at scale; Define and evolve reliability strategy across availability resiliency and performance; lead improvements in uptime MTTR and overall system health and partner with engineering to embed reliability into system design.

Modernize operations; advance observability with best-in-class monitoring alerting and event management; leverage tools like Dynatrace BigPanda and Logscale to enable proactive detection and drive automation to reduce manual effort and create self-healing systems.

Ensure safe and reliable change; oversee change and release governance to enable fast and safe deployments; improve change success rates reduce production defects and lead post-release reviews that fuel continuous improvement.

Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock. Participate in leadership escalation and on-call rotations to support major incidents critical production events and operational continuity.


Qualifications:
8 years of related experience and 5 years of management experience.
Proven leadership experience in Production Operations SRE or Infrastructure Engineering.
Deep expertise in incident problem and change management within complex environments.
Passion for building reliable scalable customer-centric platforms.
Track record of improving operational metrics and leading high-performing teams.
Strong executive presence and communication skills.
Experience with OCP under infrastructure (Linux/Windows OCP)
MongoDB Cassandra under databases (Oracle SQL MongoDB Cassandra) and working knowledge of Elasticsearch Redis MQ and Kafka is a plus.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Manages multiple development projects development groups and/or application support functions for a major business segment.
• Oversees the development and implementation of multiple complex organization-wide systems .
• Allocates and ensures resource arrangements during the application development life cycle .
• Maintains relationships with clients to ensure the implementation quality of application systems .
• Provides solutions or recommendations on complicated technology issues for application development and implementation .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Application Development Business Management Customer Solutions Design Group Problem Solving Leadership Management Process Improvements Release Management ShiftPlanning Site Reliability Engineering Software Solutions User Experience (UX) Design

Application Delivery Process Application Development (Client/Server) Application Development (Object-Oriented) Application Development Tools Application Localization and Internationalization IT Environment Software Process Improvement (SPI)

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree PhD or certifications is desirable. Industry-relevant experience is typically 8 years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $146300.00 $298870.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 06/26/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.