Software Engineering Advisor – Forward Deployed Engineer (FDE)

Join us as a Forward Deployed Engineer (FDE) where youll embed directly with our MDLive virtual care team to deliver impactful production-grade AI solutions that enhance patient and provider experiences. This is a highly visible role where your work directly influences clinical outcomes operational efficiency and the future of AI in healthcare. As part of the AI Enablement Office (AIEO) youll combine technical depth with business partnership to accelerate responsible scalable innovation.

What Youll Do

Drive End-to-End AI Solution Delivery

• Own full lifecycle delivery of AI solutionsfrom problem framing through production deployment and adoptionaligned to MDLive business priorities
• Design and build AI applications using LLMs RAG architectures agentic workflows and hybrid approaches tailored to clinical and operational workflows
• Translate ambiguous business problems into actionable technical solutions that deliver measurable outcomes

Embed with the Business and Deliver Value

• Partner directly with MDLive stakeholders to identify high-impact opportunities and rapidly iterate on solutions
• Operate in a sprint-based model with continuous feedback loops and visible progress toward defined outcomes
• Make informed technical tradeoffs adapting scope and approach as business needs evolve

Lead Stakeholder Engagement

• Serve as the primary technical interface across product engineering and business teams
• Communicate AI capabilities limitations risks and tradeoffs clearly to both technical and non-technical audiences
• Facilitate collaboration with security legal compliance and data teams to ensure responsible and scalable delivery
• Mentor peers on practical AI delivery and production readiness

Build for Scale and Reuse

• Productionize solutions with strong observability evaluation frameworks and cost controls
• Extract repeatable patterns components and best practices to accelerate enterprise-wide adoption
• Document architectures and decisions to enable scalability and knowledge sharing

Required Qualifications

• 7 yearsof experience in software engineering data engineering or AI/ML engineering with a track record of delivering production systems
• Hands-on experience building GenAI applications using LLMs RAG pipelines or agentic workflows
• Strong proficiency in Python and experience with at least one additional language (e.g. Java TypeScript Go SQL)
• Experience working with cloud platforms (AWS Azure or GCP) including deployment observability and scalable systems
• Ability to translate business workflows into technical solutions in fast-paced ambiguous environments
• Strong communication skills with the ability to engage both technical teams and business leaders
• Experience working across teams and influencing without direct authority

Preferred Qualifications

• Experience in healthcare telehealth or regulated industries (e.g. insurance pharmacy care delivery)
• Familiarity with HIPAA-aligned practices responsible AI governance and model risk management
• Experience in forward-deployed solutions engineering or technical advisory roles
• Experience with enterprise AI platforms such as Azure OpenAI AWS Bedrock or Vertex AI
• Understanding of responsible AI principles including privacy bias mitigation explainability and human oversight

What Success Looks Like

• Trusted partner to the MDLive team with sustained and expanded engagement
• Consistent delivery of high-quality AI solutions that drive measurable business value
• Strong ownership of workstreams from design through handoff
• Reusable solutions and patterns adopted across teams
• Delivery that meets enterprise standards for security privacy and responsible AI

About The Cigna Group

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.