Software Engineer, Triage Services

The System Triage Services team builds mission-critical applications that help detect analyze and classify low-level software crashes across all Apple platforms. You will design and build the next generation of AI-powered triage solutions which serves as the first line of defense for all technologies developed by Core role blends distributed systems engineering with hands-on agent development tackling problems in reliability scale and system design alongside applied AI. If you want to understand operating systems at a deep level and are motivated by shipping work with measurable visible impact this role is for you!n

You will design and build agentic systems that transform how Core OS triages software bugs and features at scale building production-grade infrastructure that runs AI/ML workloads reliably and improves over time through rigorous evaluation and feedback loops. The goal is to make autonomous triage a dependable first-class part of how Core OS ships and debugs software. Youll work across the build and integration lifecycle agent orchestration and the infrastructure that connects them partnering with project managers and engineering teams across Software Hardware and Silicon groups to turn complex triage requirements into resilient systems.n

Design build and maintain AI agent workflows that automate low-level software triage and root-cause analysis routing at and improve agent reliability including prompt design tool-calling accuracy guardrails and regression agent pipelines end-to-end so failures drift and low-confidence routing decisions surface before reaching with Core OS software teams to identify automation opportunities and refine agent behavior through feedback and the full lifecycle of production agents from prototype to hardened service including on-call ownership of triage-critical infrastructure and mentor other engineers on agent design and evaluation.

Programming experience in PythonnExperience building scalable data platforms and distributed with LLM and agent of RAG architectures embedding generation vector databases and AI data preparation for agentic with eval frameworks for agent quality (offline benchmarks drift detection confidence scoring).nBachelors degree in Computer Science Data Engineering or a related field.n

Masters degree in Computer Science Data Engineering or a related field.n1 year developing production-grade agentic collaboration and communication skills working across multi-domain software engineering with large-scale telemetry or observability systems feeding automated shipping tools adopted by engineering teams beyond your in kernel or OS-level debugging crash analysis or root-cause investigation.