Software Engineer Principal Sr Intelligent Automations

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success.

As a Software Engineer Principal Sr within PNCs Technology - Automation Platform organization you will be based in Pittsburgh PA or Dallas TX.

As a Software Engineering Principal Senior you will serve as a hands-on technical leader responsible for driving the design architecture and delivery of enterprise-scale Intelligent Automation solutions. This role focuses on GenAI Document AI and Virtual Assistant platforms with a strong emphasis on RAG-based architectures and agentic systems. You will operate with broad autonomy to solve complex problems influence enterprise architecture and mentor engineering teams while ensuring solutions are scalable secure compliant and aligned with enterprise standards.

Key Responsibilities will include but are not limited to:

Technical Leadership & Architecture:

- Architect and evolve GenAI solutions with a focus on RAG agentic workflows and AI-driven automation
- Lead design decisions to ensure scalability resiliency security and performance
- Define and implement reference architectures and reusable frameworks

End-to-End Solution Ownership:

- Drive full lifecycle delivery including design development deployment and production support
- Build and optimize AI-driven automation workflows and document processing pipelines
- Ensure solutions meet enterprise governance and Responsible AI standards

GenAI Engineering Excellence:

- Establish best practices across code quality testing CI/CD observability and security
- Drive platform engineering standards for LLM RAG and agent-based systems at scale
- Identify and mitigate technical debt risks and performance bottlenecks

Stakeholder Engagement & Communication:

- Partner with product architecture business risk and security teams
Translate complex business needs into scalable technical solutions
- Present architecture strategies and trade-offs to senior leadership and executives

Mentorship & Team Enablement:

-Mentor engineers across teams on architecture design and coding practices
- Support career growth and promote a culture of engineering excellence


Required Skills & Experience:

Core Technologies:
GenAI / AI Engineering

- Hands-on experience with LLMs RAG architecture and agentic systems
- Experience building AI-driven enterprise automation solutions

Document AI / Automation:

- Experience with OCR NLP and Intelligent Document Processing
- Experience automating document-centric workflows

Virtual Assistants:

- Experience with conversational AI platforms (e.g. or similar)

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Leads the design development and maintenance of software solutions across multiple product lines.
• Directs and consults on all phases of software engineering life cycle and troubleshoots technical problems as needed using agile methods.
• Leads complex problem solving and resolves workflow problems through automation optimization.
• Monitors security technology trends and ensures the adaptability of techniques to various system architectures. Encourages sound technology choices are made and drive innovative technology architecture and solution design.
• Provides technical guidance and support to colleagues and solution development.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Application Development Business Management Customer Solutions Design Group Problem Solving Process Improvements Release Management Software Solutions User Experience (UX) Design

Application Design Architecture Coaching Others Design Thinking IT Environment Problem Solving Software Process Improvement (SPI) System Development Life Cycle Technical Troubleshooting

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree PhD or certifications is desirable. Industry relevant experience is typically 8 years. Specific certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.