Software Engineer Associate

About Us

American Century Investments is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income multi-asset strategies ETFs and private investments.

Privately controlled and independent we focus solely on investment management. But theres an unexpected side to us too. We direct 40% of our dividends every yearover $2 billion since 2000to the Stowers Institute for Medical Research. Our ongoing financial support drives the Institutes breakthrough work and mission of defeating life-threatening diseases like cancer and Alzheimers. So the better we do for our clients the more we can do for everyone.

All 1400 of us across the globe are inspired every day by the unique difference our hard work can make in so many lives. It shows in the curiosity we bring to every initiative the deep relationships we build with our clients and the way we treat each other in the hallway. If youre excited to learn more about us we cant wait to learn more about you.

Role Summary

The Software Engineer Associate Sales & Marketing Technology is an entrylevel engineering role focused on supporting and maintaining production systems that enable Sales and Marketing capabilities across the organization.

The primary responsibility of this role is to support daytoday production operations including monitoring system health responding to incidents and coordinating issue resolution with guidance from senior engineers and architects. This role also contributes handson development work to improve reliability reduce recurring issues and build foundational technical skills.

This position is well suited for an engineer early in their career who is eager to learn enterprise systems grow technical ownership skills and develop confidence supporting production environments.

This role reports to the IT Manager Software Engineering.

This hybrid position will be based out of our Kansas City Missouri office.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship now or in the future.

How You Will Make an Impact:

Production Support & Incident Response (Primary Focus)

• Support production systems across the Sales & Marketing Technology stack by responding to incidents service requests and operational issues.
• Serve as the first point of coordination for incoming issues helping triage and route items to the appropriate team or partner.
• Escalate issues appropriately and work under the guidance of senior engineers to drive incidents to resolution.
• Provide timely updates during incidents and assist with postincident documentation and followups.
• Help maintain and improve runbooks support documentation and standard operating procedures.

System Health & Stability

• Monitor system behavior alerts and recurring issues to help identify potential risks or degradation.
• Assist with validating releases and changes to ensure systems are ready to support production use.
• Participate in rootcause analysis activities and help implement fixes that prevent repeat issues.
• Learn and apply best practices related to system reliability monitoring and supportability.

Software Engineering & Learning

• Develop and maintain small enhancements or fixes that improve system reliability performance or supportability.
• Participate in code reviews testing and deployment activities with guidance from the team.
• Build familiarity with APIs integrations and enterprise application patterns.
• Grow understanding of the owned technology stack and how systems interact endtoend.

Team Collaboration

• Work closely with product owners engineers and support partners to understand issues and priorities.
• Ask questions seek feedback and actively learn from teammates.
• Contribute positively to team rituals such as standups planning sessions and retrospectives.

What You Bring to the Team (Required)

• Bachelors degree in computer science management information system finance or business or an equivalent combination of education and work experience
• 03 years of professional software development or technical support experience.
• A foundational understanding of software engineering concepts and problem solving.
• Interest in learning how to support and troubleshoot production systems.
• Ability to communicate clearly ask questions and follow established processes.
• Willingness to support production systems and occasionally respond to urgent issues.
• Demonstrates the American Century Investments Winning Behaviors: Client Focused Courageous and Accountable Collaborative Curious and Adaptable Competitively Driven.

Additional Assets (Preferred)

• Internship coop or early career experience supporting enterprise applications.
• Exposure to APIs integrations or SaaS platforms (Salesforce experience a plus).
• Familiarity with Agile or teambased development environments.
• Curiosity about system operations monitoring and reliability.

The above statements are not intended to be a complete list of all responsibilities duties and skills required.

What We Offer

• Competitive compensation package with bonus plan
• Generous PTO and competitive benefits
• 401k with 5% company match plus annual performance-based discretionary contribution
• Tuition reimbursement formal mentorship program live and online learning

Learn more about our benefits and perks.

Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.

American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.

We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process please send a request to All requests for accommodation will be addressed as confidentially as practicable.

American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race religious creed color sex national origin ancestry physical disability mental disability medical condition genetic information marital status gender gender identity gender expression age for individuals forty years of age and older military and veteran status sexual orientation and any other basis protected by applicable federal state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.

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American Century Proprietary Holdings Inc. All rights reserved.