Software Development Manager, Trust CX Innovations

We seek an exceptional SDM to lead teams building foundational systems and consumer-facing features for trustworthy AI at scale. Youll partner with Product Design Legal Policy and Device Research teams to drive privacy-preserving AI architectures responsible AI frameworks and accessibility features that set the standard for consumer AI.

This is a high-impact role where youll build and scale teams at the intersection of AI innovation and customer trustbalancing performance with privacy building explainable systems and creating guardrails that protect customers while enabling delightful experiences. Youll own the technical roadmap through OP1/OP2 planning cycles establish technical standards drive architectural decisions and develop engineering leaders navigating AI safety and privacy.

What Youll Lead
Trust-Forward Devices AI Experiences:
Work closely with Scientists and build teams designing accessible explainable AI features for customers with diverse abilities
Drive transparency controls and privacy dashboards giving customers meaningful understanding and control over AI decisions and data usage
Establish inclusive design practices ensuring equitable AI performance across demographics
Architect cross-device identity management with privacy-first design
Responsible AI Infrastructure:
Build and scale AI evaluation teams measuring model quality safety and bias across diverse populations
Drive guardrails and safety boundaries for LLMs and foundation models in consumer applications
Establish observability systems for hallucination detection trust metrics and governance frameworks enabling rapid innovation
Partner with local devices teams on on-device inference model compression and edge-computing strategies
Own operational health of trust services including SLA management on-call rotations and COE processes

What Makes You Successful
Customer Trust Obsession: Prioritize trust even when it means additional complexity or slower time-to-market
Technical Leadership: Strong CS fundamentals; establish standards enabling teams to move fast without breaking things; guide teams through ambiguous problem spaces
Data-Driven Decision Making: Use metrics to measure trust system effectiveness drive team goals and inform roadmap priorities
People Development: Hire calibrate and grow L4L5 engineers into future leaders who understand both AI innovation and trust requirements
Cross-Functional Influence: Partner effectively with PMs UX data scientists legal and policy teams; explain complex technical concepts to non-technical stakeholders
Risk Management: Evaluate privacy/trust implications of new AI capabilities; balance innovation with safety in high-stakes consumer products

Organizational Scope & Impact
Lead 12 engineers across multiple trust domains (privacy accessibility AI safety transparency)
Own 2 year technical roadmap through OP1/OP2 planning cycles
Partner with PMTs TPMs and Applied Scientists across Amazons device ecosystem
Drive adoption of trust standards within your org and influence adjacent teams
Use metrics and data to drive operational excellence and continuous improvement
Balance innovation with sustainable systems evolving with regulations and customer expectations
Why Join Us
Lead generative AI teams impacting millions of customers daily
Contribute to Amazons responsible AI standards for privacy and trust
Build world-class teams solving novel challenges at the intersection of AI and customer protection
High-visibility role with significant impact on Amazons device strategy


About the team
Amazons Devices & Services Trust CX Innovations team builds responsible AI for consumer devices. We deliver privacy-first accessible and trustworthy AI experiences used daily across Amazons device ecosystemAlexa Echo and ambient computing products. Our mission: push generative AI boundaries while maintaining Amazons high bar for customer trust privacy inclusion and accessibility.
Role Overview

- 3 years of engineering team management experience
- 7 years of engineering experience
- 8 years of leading the definition and development of multi tier web services experience
- 3 years of Software Engineer Software Developer or related occupational experience
- 1 years of providing technical leadership and project management for all aspects of the software development lifecycle experience
- 1 years of developing large-scale multi-tiered distributed software systems using Java C# or C experience
- 1 years of developing large-scale multi-tiered distributed software systems using service-oriented architecture experience
- 1 years of developing large-scale multi-tiered distributed software systems using distributed programming experience
- Bachelors degree or foreign equivalent in Computer Science Engineering Mathematics or a related field
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Sunnyvale - 212700.00 - 287700.00 USD annually