Software Development Manager, Amazon Leo | Customer Experience

Amazon Leo is an initiative to increase global broadband access through a constellation of 3236 satellites in low Earth orbit (LEO). Its mission is to deliver fast reliable internet to customers and communities beyond the reach of existing networks. Amazon Leo will help close the digital divide by serving a wide range of customers including consumers businesses government agencies and other organizations operating in places without reliable connectivity.

The Customer Experience organization at Amazon Leo owns the customer-facing digital experiences enabling consumers businesses and enterprise partners to discover purchase and manage satellite connectivity services. Our surfaces span the consumer and business websites the enterprise partner console and the consumer mobile app. We sit at the intersection of commerce service management and connectivity and we work closely with product business design and backend teams to deliver a seamless end-to-end experience for every Amazon Leo customer.

We are seeking an innovative and customer-obsessed Software Development Manager to build and lead an engineering team at Amazon this role youll own the design and delivery of the customer-facing products that power Amazon Leos business across both consumer (B2C) and business (B2B) segments building from the ground up in a fast-moving environment. Youll lead through senior engineers and tech leads foster a culture of rapid innovation and quick iteration where experimentation thrives and grow both the team and its scope over time. This is a high-ownership role with a clear path to expand into broader organizational leadership including developing and managing other managers as the team scales. Your vision and leadership will be crucial in creating durable well-architected solutions that raise the bar on customer experience and operational efficiency.

Were offering exciting opportunities to:
Build lead and scale an engineering team that directly delivers customer-facing products across Amazon Leos B2C and B2B segments
Own products end to end from concept through launch and operation for consumers and business customers worldwide
Grow into broader organizational scope over time including developing senior engineers and future managers as the team expands
Invent and build with AI: leverage generative AI throughout the development lifecycle to accelerate delivery while maintaining high engineering standards
Shape customer experience: work directly with product managers (PMs) business stakeholders and operations teams to define and deliver a great customer experience across consumer and business audiences
Drive high-impact work: your products directly serve consumers and businesses globally improving reliability performance and satisfaction
Build greenfield systems from scratch that operate at global scale
Collaborate with cross-functional teams to shape the future of Amazon Leos products and services
Contribute to the strategic direction of Amazon Leos technology roadmap
The ideal candidate will have:
A passion for leveraging technology to solve complex large-scale challenges
A proven track record of leading engineering teams to deliver impactful customer-facing products at scale
Experience delivering products across consumer (B2C) and business (B2B) segments or a strong ability to reason about the needs of both
Experience developing engineers and leaders and growing the scope and headcount of a team over time
A strong technical background with the ability to guide architectural decisions
Experience building cloud-native systems on AWS including modern AI/ML integration patterns where applicable
Excellent leadership skills with a focus on mentoring and developing engineering talent including growing senior individual contributors and emerging leaders
Strategic thinking to balance short-term needs with long-term vision
Excitement about working in a fast-paced ambiguous environment to create something truly impactful

If youre passionate about building customer-facing products for both consumers and businesses while leading and mentoring teams in a fast-paced startup-like environment we want to hear from you. Join us in this unique opportunity to shape the future of satellite internet service delivery.

Export Control Requirement
Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder).



Key job responsibilities
* Aid in the design and delivery of AI-powered agent tooling intelligent automation and foundational infrastructure
* Develop a strategic plan for the growth of the team both from a software services and organization perspective
* Hire & develop a diverse team of software engineers passionate about revolutionizing satellite internet
* Help on-board and mentor new team members
* Drive technical architecture decisions and establish engineering best practices for scalable reliable systems serving millions of customers globally
* Partner with product managers UX designers TPMs and peer teams to design software systems and interfaces that fulfill customer needs
* Foster a culture of rapid innovation and experimentation balancing speed with engineering excellence in a startup-like environment

A day in the life
As a Software Development Manager at Amazon Leo Assisted Care youll operate in a fast-paced startup-like environment. Your typical day involves making key architectural decisions alongside Senior Software Development Engineers (Sr. SDEs) and Principal Engineers collaborating cross-functionally with product managers (PMs) user experience (UX) leaders SDM partners and technical program managers (TPMs) and mentoring engineers as they tackle complex problems.

- 3 years of engineering team management experience
- 7 years of working directly within engineering teams experience
- 3 years of designing or architecting (design patterns reliability and scaling) of new and existing systems experience
- 8 years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Redmond - 184900.00 - 250200.00 USD annually