Software Development Engineer II, Operations Infrastructure Services

Join us in building infrastructure monitoring applications that power Amazons global operations. Youll design and deliver services that process high-volume device telemetry evaluate network linkages in real time and provide operators with clear actionable insights across thousands of sites worldwide.

Were an agile development team within Operations Infrastructure Services (OIS) part of Amazon Robotics assisting fulfillment centers delivery stations and sortation centers globally. Our monitoring product gives operators a single reliable view of device and network healthfrom live infrastructure telemetry to reliance-aware alarming that points to root causes instead of overwhelming teams with duplicate alerts. Youll have the opportunity to apply modern AI technologies from AI-assisted incident detection to generative AI tooling that accelerates how we build and operate our network.

You might start by reviewing a design for integrating metrics from a new device type being onboarded across all robotics buildings worldwide then inspect runtime metrics to tune metric collection and quality before shipping a service improvement our operators experience immediately. Youll partner with teammates on design reviews participate in quick feedback loops and own features end-to-end. Throughout the day youll balance designing scalable solutions with hands-on implementation working across back-end services and data pipelines while assisting each others growth and bringing your authentic perspective to the team.

Key job responsibilities
- Design build test and operate scalable services on AWS that handle high-volume device telemetry and network topology evaluation
- Own features end-to-end across back-end services and data pipelines from conception through deployment and operation
- Partner with product and operations stakeholders to grasp monitoring challenges and translate them into reliable user-focused solutions
- Apply AI/ML and generative AI techniques to improve detection quality reduce alarm noise and accelerate development workflows
- Raise the bar on code quality operational excellence and customer experience through thoughtful design thorough testing and continuous improvement

A day in the life
You might start by reviewing a design for integrating metrics from a new device type being onboarded across all Robotics buildings worldwide then inspect runtime metrics to tune metric collection and quality before shipping a service improvement our operators experience immediately. Our team values partnership quick feedback loops and clear ownership.

Amazon offers a full range of benefits that assist you and eligible family members including domestic partners. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!


About the team
Were a close-knit agile team that owns infrastructure monitoring for OIS within Amazon Robotics and ships to a worldwide operational fleet. We care deeply about the craft of software and foster each others growth. Our vision centers on delivering reliable intelligent monitoring that helps operators grasp their infrastructure at scale. Youll work with product and operations stakeholders to turn complex monitoring challenges into simple elegant solutions. Were excited to welcome someone who align with our standards for well-architected software and collective problem-solving.


- 3 years of non-internship professional software development experience
- 2 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- 1 years of software development engineer or related occupational experience
- 1 years of designing and developing large-scale multi-tiered multi-threaded embedded or distributed software applications tools systems and services using: C# C Java or Perl experience
- 1 years of Object Oriented Design experience
- Bachelors degree or foreign equivalent in Computer Science Engineering Mathematics or a related field
- Experience programming with at least one software programming language

- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 136500.00 - 184700.00 USD annually