Social Work and Advocacy Supervisor
San Leandro, CA - USA
Job Summary
Habitat Health empowers older adults to experiencemore gooddays in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE) we provide comprehensive medical care along with support for daily needs such as meals transportation andinhomeassistance. We deliver coordinated clinical and social care in our centers and directly in participants homes creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable affordable PACE model to meet the growing and complex needs of aging populations ourmissiondrivencare teams continue to help participants live well on their own terms.
Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates Kaiser Permanente and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more visit .
Role Scope:The Social Work and Advocacy Supervisor is a mission-driven leader responsible for overseeing the daily operations of the Social Work team Participant Advocates and behavioral health therapists within the PACE Center. This role champions person-centered care by ensuring participants social emotional and advocacy needsremainat the forefront of care planning and service delivery. The supervisor provides leadership to direct reports partners closely with interdisciplinary leaders and ensures services align with PACE standards regulatory requirements and the unique goals of each participant.
Core Responsibilities & Expectations for the Role
- Lead and supervise the Social Work Participant Advocacy and Behavioral Health teams ensuring high-quality participant-centered service delivery.
- Provide coaching guidance and performance management to direct reports to support team effectiveness and professional growth.
- Oversee participant advocacy and the participant enrollment process fostering trust engagement and a positive transition into the PACE program.
- Serve as the primary escalation point for complex participant concerns including grievances behavioral issues and social service needs.
- Partner with the Interdisciplinary Team (IDT) to assess participant needs support care planning and drive resolution of complex social and family dynamics.
- Coordinate team staffing scheduling and daily work assignments to ensure consistent service delivery and operational effectiveness.
- Build andmaintainrelationships with community organizations government agencies and external resources to support participant needs.
- Promote a culture of safety dignity belonging and respect for participants and team members.
- Drive continuous improvement by seeking feedbackidentifyingopportunities for enhancement and supporting changes that improve participant outcomes and experience.
- Model and reinforce Habitats values in all interactions decisions and leadership practices.
- Perform in-depth reviews of participants at risk for disenrollment and coordinate with the Interdisciplinary Team (IDT) to evaluate participant needs develop interventions anddeterminethe PACE programs ability to meet those needs.
- Performs other related duties as assigned.
Required Qualifications:
- Masters degree in social work(MSW) or an equivalent combination of education licensure and experience in social work behavioral health or a related human services field. Must meet all applicable state requirements including any required licensure or certification to practice as a Social Worker (e.g. where required by state law).
- Minimum of 2 years of experience leading supervising or providing oversight to social work care management behavioral health or participant-facing teams.
- Demonstrated knowledge of the psychosocial behavioral and advocacy needs of frail older adults and individuals with complex medical and social needs.
- Working knowledge of community-based services government programs and external resources that support older adults and their caregivers.
- Ability to prioritize work exercise sound judgment and independently manage competing responsibilities within established guidelines.
- Demonstrated ability to collaborate effectively with interdisciplinary teams to support participant-centered care planning and problem resolution.
- Strong communication coaching and relationship-building skills with the ability to navigate sensitiveparticipants family and team member situations.
- Knowledge of PACE value-based care integrated healthcare delivery models or other highly regulated healthcare environments preferred.
- Current CPR/BLS certification or ability to obtain certification within 30 days of employment.
- Valid California drivers license reliable transportation current auto insurance as required by state law and ability to meet organizational driving requirements.
- Proof of medical clearance including TB screening and compliance with all required immunization and occupational health requirements.
- Aligns with our purpose and our values and is excited about living those out in daily practice
- Ability to thrive in a fast-paced evolving environment with comfort navigating ambiguity adapting quickly and contributing to continuous improvement
- Strong learning and growth mindset including seeking feedback engaging in healthydebateand using data and curiosity toinform decisions.
- Acts with integrity and ownership considering the broader organizational impact doing the right thing and following through to deliver results.
- Nice to have:
- LCSW
- Bilingual: Spanish/Mandarin/Cantonese preferred.
Essential Functions & Physical Requirements
The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.
Team members in this role may be expected to:
- Work in healthcare administrative community or remote environments depending on role needs.
- Communicate effectively with participants caregivers team members and other stakeholders in person by phone and through electronic systems.
- Remain stationary and/ormovefor extended periods consistent with job duties.
- Operate standard office equipment and/or clinical tools (e.g. computers phones medical devices documentation systems).
- Travel between work sitesandcommunity locations as needed.
- Follow safety procedures infection control protocols and use personal protective equipment (PPE) whenrequired.
- Perform tasks that may involve bending reaching lifting orassistingparticipants depending on role responsibilities.
- Lift carry push or pull supplies equipment or materials typically up to 2550 pounds withassistanceor mechanical aids depending on job duties and role responsibilities.
Compensation:
The anticipated base salary range for this position is $110000 - $130000 annually andis bonus eligible.
The final compensation offered will bedeterminedbased on factors including but not limited to the candidates qualifications skills experience education certifications geographical location and business needs.
In addition this position is eligible for a comprehensive benefits package including medical dental and vision insurance;paid parental leaveshort- and long-termdisability coverage; life insurance; flexible spending accounts; a 401(k) savings planthat includes a match; paid time off; and companypaid holidays.
At-Will Employment
Employment with Habitat Health is at-will. This means that either the employee or the employer mayterminatethe employment relationship at any time with or without cause and with or without notice subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment express or implied or to alter the at-will nature of employment.
Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.
Vaccination Policy including COVID-19
To helpmaintaina safe environment for our participants and team members Habitat Healthmaintainsvaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.
Habitat Health will consider requests for reasonable accommodation based on an applicants disability medical condition orsincerely heldreligious belief practice or observancein accordance withapplicable law.
As a condition of employment team members are expected to comply with all applicable infection control protocols personal protective equipment (PPE) requirements and vaccination requirements associated with their role and work location and to the extent required by law and as permitted in the applicable jurisdiction.
Our Commitment to Equal Opportunity and Inclusion
Habitat Health is an Equal Opportunity Employer committed tothe principles of equal opportunity and decisions at Habitat Health are based on qualifications merit and business needs. We do not discriminate on the basis of race color religion creed sex gender (including pregnancy childbirth breastfeeding and related medical conditions) gender identity gender expression sexual orientation marital status registered domestic partner status age national origin ancestry citizenship military or veteran status physical or mental disability medical condition genetic information reproductive health decision-making or any other characteristic protected by applicable federal state or local law.
Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs practices or observances that require accommodation.
If you requirea reasonableaccommodation toparticipatein the application or interview process perform the essential functions of a position or receive other employment benefits and privileges please contact us at.
We encourage individuals from all backgrounds to apply even if their experience does not align perfectly with every qualification listed.
E-Verify Participation Notice
Habitat Healthparticipatesin E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States.
If E-Verify cannot confirm your authorization to work Habitat Health will provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) to resolve the issue before any adverse employment action is taken including termination of employment.
E-Verify is used only after an applicant has accepted an offer of employment and completedthe FormI-9and to the extentpermittedbyapplicable law.
Habitat Healthcomplies withall federal and state employment eligibility verification requirements.
Beware of Scams and Fraud
Habitat Health is committed to protecting job seekers from recruitmentscams. Please ensure that yousubmitapplications only through Habitat Healths official careers website or authorized job boards.
Official communications from Habitat Health recruiters and team members will come from email addresses ending in @. Habitat Health will never ask applicants to pay feespurchaseequipment or provide sensitive financial information as part of the recruiting or hiring process.
If you receive suspicious communications claiming torepresentHabitat Health we encourage you to exercise caution and independently verify the communication before responding.
If you believe you have been the victim of a recruitmentscamor fraudulent job posting please report the incident to the Federal Trade Commission (FTC) through its fraud reporting website at .
Required Experience:
Manager