Social Support Manager
Job Location:
Phoenix, AZ - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Principal Objectives/Purpose |
At Arizona Center for Youth Resources (ACYR) we build pathways to success through education skill development and employment opportunities that empower youth and adults to achieve self-sufficiency. Our team plays a vital role in fostering a culture of positivity growth mindset and hospitality. Through high energy educational activities and supportive services we create a welcoming environment where youth and adults feel encouraged respected and motivated to achieve their goals. Every team member is responsible for building meaningful relationships and trust with students. These connections help ensure youth and adults remain engaged in their planned services to continue progressing toward their addition our team serves as an important bridge to the broader community by actively demonstrating and promoting the mission of ACYR through collaboration outreach and service.
The Social Support Manager serves as a vital member of the educational/organizational team supporting students families and staff through the lens of trauma-informed care. This position focuses on fostering a safe inclusive and supportive environment by identifying and addressing the social emotional behavioral and environmental challenges that impact student success. The Manager has deep knowledge of traumas impact on development and learning and will integrate this understanding into all aspects of their practice. The position oversees staff development student support services budget administration and compliance with state and federal regulations while prioritizing the social-emotional needs of students and staff.
Key Result Areas |
Role Responsibilities | Incumbent is successful when they: |
Trauma-Informed Leadership and Culture | Create and sustain a positive inclusive work climate that prioritizes emotional safety belonging and resilience. Implement trauma-sensitive policies that support participants/students mental health and academic success. Foster strong relationships with students families and staff ensuring all voices are heard and valued. Promote restorative justice practices in student discipline and conflict resolution Approach all client interactions with a trauma- informed culturally responsive and strengths-based perspective. |
Staff Support and Development | Recruit hire and retain social support staff and social work interns who embrace trauma-informed practices. Evaluate and support teachers and staff to enhance their effectiveness and professional growth. Implement performance assessments including classroom observations and coaching sessions. Foster a culture of collaboration accountability and professional development. Provide ongoing professional development on trauma-informed education SEL and de-escalation strategies |
Participant/Student Support and Engagement | Develop strong trusting relationships with students and families Ensure accessible culturally competent family engagement initiatives Promote equitable and inclusive practice Acts as a liaison between the School Community and families including but not limited to home visits and access to community resources. Assist students with education and academic resources |
Community Engagement | Partner with mental health professionals and social service organizations to provide wraparound support. Advocate for policies and programs that address the root causes of trauma affecting students. Coordinate with internal departments and external partners (e.g. food banks shelters healthcare providers) to provide holistic support and referrals. |
Manages and supports SNAP Career Advancement (Can) Program | Partner with mental health professionals and social service organizations to provide wraparound support. Advocate for policies and programs that address the root causes of trauma affecting students. Coordinate with internal departments and external partners (e.g. food banks shelters healthcare providers) to provide holistic support and referrals. |
Partner Engagement | Oversee daily SNAP CAN operations including services data management and reporting. Maintain accurate and timely case records using internal data tracking systems and ensure compliance with program standards Meet all audit requirements as set forth by SNAP CAN policy and procedures Provides access for interns and other team members as well as direct services for SNAP CAN allowable activities and supports. |
Management of Internship Program | Implement and continuously improve a comprehensive internship program aligned with organizational goals and values Serve as the primary point of contact and support for interns supervisors and mentors throughout the internship experience Monitor intern performance and satisfaction through check-ins surveys and evaluations Maintain relationships with colleges universities and other talent pipelines to ensure a divers and high- quality intern applicant pool. |
Minimum Qualifications |
- Utilizes positive youth development practices in all levels of work
- Must be able to form connections with youth and families and have a compassionate understanding of the obstacles that opportunity youth may require
- Must be willing to advocate for youth and families needs and support
referred Qualifications:
Preferred Qualifications |
- Bachelors in related field or a minimum of 1-2 years experience in related field
- Experience working with opportunity youth and families who have been impacted by trauma
- Youth development education and workforce development are highly desirable
- Trained in trauma informed care motivational interviewing and crisis intervention
- Knowledge of community resources and support
- Bilingual fluent in Spanish and English
- Ability to thrive in a fast-paced environment and exemplify leadership and composure under pressure while maintaining high morale
- Excellent leadership organizational and communication skills
- Strong knowledge of trauma-informed principles child development and systematic issues affecting youth (e.g. poverty racism displacement)
- Ability to build trusting relationships with students families and staff
- Commitment to the mission and values of Arizona Center for Youth Resources and City View High School
Required Competencies |
- Strategic
- Models Success Behavior
- Builds /Maintains Great Customer Services
- Enables Co-workers/Students to grow
- Positive Influence to others
- Coordinates ideas/resources
- Great time management
- Facilitation and presentation skills
- Effectively Communicates Ideas to Resolves Complex Conflicts
- Communication that is respectful and thoughtful of audience
- Achieves Results
- Adaptable
- Earns others Trust and Respect
- Tactful in Social Situations
- Takes Personal Responsibility and Accountability
Must have a reputation for honesty and trustworthiness. Misdemeanor and/or felony convictions may be disqualifying depending on type number severity and how recent. The background check will consist of a reference checks employment education and criminal background search.
ACYR is an at-will employer and any offer of employment with ACYR is contingent upon a successful completion of said background check.
Required Experience:
Manager
About Company
Elevate your skills with ACYR, the best online flexible learning platform. Join our top-rated youth workshops to enhance life skills and boost employability. Your journey to success starts here!
