Social Services Supervisor
Job Location:
San Bernardino, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Responsibilities
The Social Services Supervisor provides leadership oversight and advanced guidance for the delivery of psychosocial services within the interdisciplinary team (IDT). The Supervisor ensures that Masterslevel Social Workers (MSWs) complete all regulatory assessments care plans and documentation in accordance with PACE state and internal InnovAge standard requirements and that delegated tasks completed by Social Worker Assistants (SWAs) meet the same quality and compliance expectations.
This role supports participant safety aging in place and social determinants of health (SDOH) interventions; oversees grievances service delivery requests and incident investigations; guides staff through complex cases including housing instability facility placement eligibility barriers and transitions of care; and serves as a key liaison among the IDT Center Triad (Center Medical Director Center Director and Director of Nursing) and community partners. This role works in collaboration with behavioral health and other clinical leaders for clinical oversight workflows process and policy review. The Supervisor maintains a caseload proportional to census and staffing as such average time spent in each work function is relative to census and staffing agreed to by leadership.
Essential Functions and Work Responsibilities
Leadership Supervision and Clinical Oversight
- Provide daytoday supervision coaching and performance management for MSWs and SWAs.
- Ensure clinical quality timely documentation and adherence to all regulatory requirements.
- Review assessments care plans SDRs grievances incident documentation and related work on a cadenced basis.
- Monitor caseloads productivity KPIs and workload distribution while maintaining appropriate coverage plans.
- Oversee onboarding training competency development and ongoing professional growth of social services staff.
- Carry out leadership responsibilities in accordance with organizational policies and applicable laws including interviewing training assigning work performance review coaching recognition and problem resolution.
- Set department tone to support morale collaboration and positive employment culture; conduct one-on-one and team meetings to foster communication and alignment.
Regulatory Process and Quality Compliance
- Ensure timely completion of all required MSW PACE specific psychosocial assessments and care plans.
- Oversee grievance service determination request appeal processes and RCA documentation.
- Validate compliance with CMS state and InnovAge policies standard operating procedures.
- Lead or support quality improvement initiatives audits and case reviews.
Participant Care Coordination and Complex Case Consultation
- Provide advanced consultation on highrisk cases complex family dynamics behavioral health concerns substance use and housing crises.
- Support escalation of safety concerns including abuse neglect and mandated reporting.
- Facilitate interdisciplinary collaboration with medical behavioral health eligibility and operational teams.
- Lead or participate in care conferences family meetings and transition planning for complex cases.
Health Safety and Housing Oversight
- Oversee all housingrelated processes including facility placements levelofcare changes tenancy disruptions rehousing needs and safetyrelated interventions.
- Maintain relationships and coordinate with facilities APS ombudsman offices and community organizations.
- Guide staff on connecting participants with SDOH resources benefits and navigation supports.
Communication Documentation and Coordination
- Serve as a led communication hub between social work caregivers IDT members Center Triad and external partners for escalated issues.
- Ensure timely accurate documentation in EMRs and required systems.
- Maintain confidentiality and adherence to organizational policies.
Administrative Leadership
- Assist with implementation of policies and procedures for the Social Work team in collaboration with leadership.
- Delegate logistical work to SWAs to support MSWs comfort care coordination and behavioral health.
- Partner with State Director and VP BH to implement best practices and standardized processes.
- Ensure adherence to agency and state policies through case record review.
- Monitor and evaluate service provision within the assigned catchment.
- Interview participants to address special concerns escalating needs appropriately.
- Attend committees/meetings including Social Work CrossSite as identified.
Key Performance Indicators
The Social Services Supervisor is accountable for both team and individual performance outcomes including:
- Regulatory and documentation compliance (timely assessments care plans SDRs grievances incident documentation).
- Performance management of all staff on key indicators benchmarks as defined in performance addendum.
- Housing safety and SDOH outcomes including risk mitigation and reduction of unresolved highrisk concerns.
- IDT integration and participant experience reflected through positive feedback on collaboration and communication.
- Team performance engagement retention and completion of performance reviews.
- The Supervisors own caseload documentation quality timeliness and modeling of traumainformed personcenter practice.
Other Duties as assigned
*Social Services Supervisor must fulfill responsibilities outlined in the MSW Job Description in accordance with caseload
Travel Requirements
Travel
- Travel may be required
- Overnight travel may include local or out of state
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Education
- Masters degree from a school of social work accredited by the Council on Social Work Education
Licensure Certification Registration or Designation
- Hold minimum state certification/registration (e.g. LSW) for masters level social worker
- REQUIRED LICENSURE for NEW MEXICO: Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) from The New Mexico Board of Social Work-LMSW License
- Meets all state requirements for practicing social work in healthcare settings (including supervision where applicable)
- Require personal transportation current state issued drivers license good driving record and auto insurance as required by law.
- CPR/BLS and First Aid as required by state
Work Experience and Qualifications
- Two (2) years supervising staff
- Three (3) years social work experience in medical/healthcare setting conducting assessments care planning and case management
- One (1) year experience with complex geriatric/adult populations with multimorbid medical and psychosocial conditions
- One (1) year experience identifying and responding to health and safety issues housing instability and social determinants of health
- Two (2) years experience conducting psychosocial assessments risk assessment and developing care plans
- Knowledge of state county and local governmental and community-based resources.
- Extensive knowledge of Medicare Medicaid/Medi-Cal and dually eligible benefits and services
- Familiarity with medical terminology common conditions common medications experience with older adults with complex multimorbid medical issues
PREFERRED
- Five (5) years in Social Services
- Three (3) years experience with complex geriatric/adult populations with multimorbid medical and psychosocial conditions
- Three (3) years supervising staff
- Experience working in an IDT environment
- Bi-lingual
Benefits
InnovAge is dedicated to empowering seniors to live independently allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE) which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge youll work alongside talented respectful and passionate colleagues within a patient-centered care model.
InnovAge is committed to equal opportunity and affirmative action and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race color religion sex sexual orientation gender identity/expression national origin disability protected veteran status pregnancy or any other protected status. Salaries are determined by various factors such as qualifications experience and location and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance short and long-term disability life insurance and AD&D supplemental life insurance flexible spending accounts 401(k) savings paid time off and company-paid holidays.
Applicants are considered until the position is filled.
Posted Pay Range
Additional Information
Compensation Disclaimer
The pay may vary depending on job related factors such as work location experience knowledge skills education certifications training and internal equity. InnovAge offers a comprehensive benefits package which includes medical dental vision 401(k) plan with company match short and long-term disability life insurance supplemental life insurance ADD flexible spending account paid time off and company paid holidays.
Attention Florida Applicants
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information please visit the Clearinghouse Education and Awareness website:
Agency Disclaimer
InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.
Fraud Disclaimer
InnovAge is committed to maintaining a safe transparent and respectful hiring process for all candidates.
Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @.
At no point in our hiring process will InnovAge:
- Request payment from candidates for equipment background checks onboarding training or any other employmentrelated purpose
- Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems
If you receive a message claiming to represent InnovAge that does not align with the above it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.
If you believe you have been contacted by someone misrepresenting InnovAge please report the activity to or apply directly through our official career site to ensure the opportunity is legitimate.
Your trust matters to us and we appreciate your interest in joining InnovAge.
Required Experience:
Manager
