Social Services Manager

Position Summary

The Social Services Manager is responsible for planning developing and overseeing social service programs that address the needs of the residents of the City of Opa-Locka. This position ensures delivery of comprehensive services in areas such as housing stability food assistance senior services mental health access family resources and crisis intervention. The Manager partners with local agencies nonprofit organizations and governmental entities to develop and implement effective service delivery strategies and advocate for community well-being.

Key Responsibilities:

Develops implements and monitors all social services programs and initiatives for the City.

Oversees intake referral and follow-up services for residents in need of support.

Supervises and evaluates staff and program contractors delivering social services.

Prepares and administers departmental budget; pursues grant opportunities and oversees compliance with funding requirements.

Collaborates with local state and federal agencies as well as nonprofit partners to coordinate services and share resources.

Leads public outreach and educational programs to raise awareness of available services.

Tracks trends and service outcomes; prepares reports for the City Manager and Commission.

Responds to community crises and emergencies in coordination with other departments and partners.

Serves as the Citys representative on regional coalitions or advisory boards related to social services.

Collaborate with internal departments to determine event goals objectives and target audience.

Build relationships with community partners sponsors and vendors to maximize community support.

Stay current on industry trends best practices local events and outreach.

Perform public speaking on behalf of the City to various community businesses at meetings and gatherings from one-on-one to larger groups.

Other related job duties.

Qualifications:

Bachelors degree in Social Work Public Administration Human Services Psychology or a closely related field.

Masters degree preferred.

At least five (5) years of progressively responsible experience in human or social services including at least three (3) years in a supervisory or leadership role.

Knowledge of federal state and local social service laws and programs.

Strong interpersonal skills and ability to work collaboratively with diverse stakeholders.

Excellent organizational and time management skills.

Proficiency in Microsoft Office suite event planning software and social media platforms.

Demonstrated success in grant writing and managing public funding.

Must possess and maintain a valid drivers license.

Physical Demands and Working Environment

Work is performed primarily in an office environment with frequent travel to community locations.

Ability to work flexible hours including evenings and weekends.

Continuously sit at a desk and/or stand for long periods. Frequently required to walk see hear and talk with employees and the public; to read and/or present documents; write or use a keyboard to communicate through written means; use a calculator to compute figures; to climb or balance stoop kneel crouch smell and coordinate events outdoors in the -Florida temperatures. Intermittently twist and reach office equipment occasionally required to lift or carry weights up to 20 pounds. Specific vision requirements include close vision color vision peripheral vision depth perception and the ability to adjust focus