Social Services Coordinator

Social Services Coordinator

Reports to: Sr. Field Supervisor

Location: Chicago IL

Employment Type: Full Time

Salary Range: $

ABOUT JASC

JASC was founded in 1946 to assist the approximately 30000 Japanese Americans resettling in Chicago following their incarceration during WWII. Since then JASC has evolved into an organization that serves people of all ages races and ethnicities from a foundation of Japanese American values.

JASCs programs now focus on social services (home support services adult day services) and a broad range of educational and cultural offerings for the greater Chicago area. JASCs publicly accessible community-based Legacy Center is home to one of the nations largest collections on the history of Japanese 2022 after decades of growth and recognizing the evolving needs of communities in the Midwest JASC purchased its Forever Home in the West Ridge neighborhood of Chicago.

The Japanese American Service Committee (JASC) is seeking a dedicated organized and empathetic Social Services Coordinator to join our team. This role is vital to ensuring the smooth delivery of our support services to clients particularly seniors and families in need of home care.

The Social Services Coordinator will be responsible for assessing client needs managing the complex scheduling and communication for our team of homemakers ensuring meticulous regulatory compliance through reporting and auditing and directly stepping in to support clients when emergency coverage is needed.

DUTIES & RESPONSIBILITIES

• Conduct comprehensive initial and ongoing client assessments to determine eligibility identify specific needs and develop appropriate care plans.

• Act as the first point of contact for clients and their families providing resources guidance and support.

• Oversee and manage the daily weekly and monthly schedules for all agency homemakers.

• Serve as the main hub for communication with homemakers regarding schedule assignments adjustments and last-minute rearrangements.

• Effectively resolve scheduling conflicts to ensure seamless service continuity for clients.

• Maintain the flexibility to respond to early morning and/or weekend calls regarding scheduling emergencies staff call-offs or urgent client needs.

• Escalation & Incident Reporting: Promptly and appropriately escalate complex or critical issuesincluding critical client needs medical emergencies incidents or unusual occurrencesto a supervisor or manager according to agency protocols.

• Serve as a backup homemaker: In the event of a staff call-off or sudden shortage you must be willing and able to step in and directly provide homemaker services to clients to ensure their safety and continuity of care.

• Maintain organize and update confidential client and employee files in compliance with agency standards and privacy regulations (HIPAA).

• Conduct rigorous audits of visit logs and service documentation to verify accuracy and accountability.

• Prepare and submit accurate weekly and monthly operational reports to management and finance teams.

Requirements

• Minimum of 12 years of experience in social services case management home care coordination or a related field.

• Bachelors degree in Social Work Human Services Psychology or a related field preferred.

• Proven ability to manage complex schedules logistics or shift rotations preferably in a healthcare or social service setting.

• Flexibility to respond to early morning evening and weekend calls

• Strong interpersonal and verbal/written communication skills; ability to communicate effectively with a diverse workforce and client base.

• Exceptional organizational skills and high attention to detail for file management and auditing.

• Proficiency with Microsoft Office Suite (Word Excel) Google Suite and comfort learning specialized scheduling/case management software.

• Cultural competency or experience working with multicultural communities or older adult populations.

• Reliable transportation for potential travel to client homes for backup care.

To apply please send a resume and cover letter to .