Social Services Assistant
Bridgeport, WV - USA
Job Summary
- SHIFT: first-shift full time (40 hours per week)
- SCHEDULE: 8:00AM - 4:30PM OR 8:30AM - 5:00PM
- LOCATIONS: Bridgeport Hartford or New Haven CT
- Communicate clearly and empathetically with clients and colleagues.
- Be flexible and able to adhere to frequent instructions directives and changes in assignments.
- Be able to multi-task. Example: Using various computer applications and programs at once.
- Update the DSS computer system with clear and concise case notes.
- Respond to client concerns and complaints.
- Attend all mandatory meetings/trainings via Teams and in person.
- Keep up to date with program and policy changes through trainings and written communications.
- More details can be found in the class specification and the Examples of Duties section below.
- Have excellent verbal written and interpersonal skills.
- Have experience working with culturally diverse populations.
- Have experience in conducting in-depth interviews.
- Work independently as well as a part of a team.
- Have strong data entry research record maintenance and analytical skills.
- Critically think and critically review work.
- Multitask organize workflow and adapt to shifting priorities to meet challenging deadlines.
- Navigate through multiple computer systems and software concurrently.
- Understand and apply federal and state guidelines and statutes.
- Possess a high-level organization with strong attention to detail and accuracy while working expeditiously in a fast-paced environment.
- Professional growth and paid professional development opportunities.
- A healthy work-life balance to all employees.
- State of Connecticut is an eligible Public Service Loan Forgiveness employer meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.
- Engage in a rewarding career
- Assist our employees so they can achieve success
- Make a difference in the public sector
- Work together in a collaborative team environment
Please note that DSS takes part in the E-Verify system which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.
FOR ASSISTANCE IN APPLYING:
Check out our Applicant Tips on How to Apply! Need more resources Visit our Applicant Reference Library for additional support throughout the recruitment process.
BEFORE YOU APPLY:
- Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening unless otherwise specified.
- Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification the institution must be accredited. If the institution of higher learning is located outside of the U.S. you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
- Resume Policy: Per Public Act 21-69 resumes are not accepted during the initial application process. As the recruitment process progresses candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter resume transcripts diplomas performance reviews attendance records supervisory references licensure etc. at the request and discretion of the hiring agency.
- Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
- Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing .
- Salary Calculations: For current state employees salary calculations are not necessarily comparable from one of the three branches of state government (i.e. Executive Legislative Judicial) to the other.
- Note: The only way to apply to this posting is via the Apply or Apply Online buttons on the official State of Connecticut Online Employment Center job posting.
AFTER YOU APPLY:
- Some email providers may experience delays or issues delivering messages. To avoid missing important updatessuch as referral questionnaires or interview scheduling linksplease check your Personal Status Board regularly. For added convenience you can also enable text (SMS) notifications. To do this log in to your Personal Status Board and select Update My Contact Information.
- Referral Questions: This posting may require completion of additional Referral Questions (RQs) which must be completed by the questionnaires expiration date. If requested RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
- Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare review this helpful Interview Preparation Guide to make the best impression!
- Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
- The immediate vacancy is listed above however applications to this recruitment may be used for future vacancies in this job class.
- Note: This position will be filled in accordance with contractual language reemployment SEBAC transfer promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees available at WERE HERE TO HELP:
Due to high volume we are unable to confirm receipt or provide status updates directly. For recruitment updates please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process reach out to at @.
Join the State of Connecticut and take your next career step with confidence!
- Assists professional and technical personnel in providing necessary supportive services and basic needs to clients;
- Provides assistance to agency clients who have come into office or have phoned by identifying client problem or need and referring client to agency or community resources to meet the need;
- Provides information concerning agency programs and policies to clients public and other state and community agencies;
- Assists clients in completion of agency forms related to assistance or service requests or reviews;
- Under supervision assists in various activities related to licensing of family day care homes;
- May be required to prepare reports relating to their assignment;
- Performs related duties as required.
- Skills
- interpersonal skills;
- oral and written communication skills;
- Ability to
- follow oral and written instructions;
- maintain records and prepare reports.
- Experience in Customer Service and/or experience in a Human Services field.
- Experience with high-volume call management and addressing client complaints through conflict resolution and technical support.
- Experience guiding clients through problem-solving processes and de-escalation.
- Experience working with Microsoft 365 and customer relationship management (CRM) software such as Salesforce.
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women minorities and persons with disabilities.
Required Experience:
Junior IC
About Company
CT Board of Regents (BOR) & Charter Oak State College Careers Thank you for visiting our BOR-Charter Oak Career Page! We value our employees and are often looking to add new talent to our team. We offer many opportunities for our employees to contribute and stand out as part of our co ... View more