Social Media Senior Associate

JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2.7 trillion over 240000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management Corporate and Investment Banking Commercial Banking and Consumer and Community Banking.

As a Social Media Senior Associate within the U.S. Wealth Management Communications team you will assist in managing our growing Wealth Advisor LinkedIn program. Reporting to the Program Manager on the Wealth Management Social Media team you will own end-to-end program execution to support our Advisor LinkedIn Program which allows advisors nation-wide to build their social presence promote the J.P. Morgan Wealth Management brand and develop deeper connections with clients and prospects online. You will partner with our vendors and internal stakeholders to create and scale program processes become an expert on demonstrating our toolsensure a steady stream of content is added to the advisor post library and draft clear ongoing communications for program members.

Job responsibilities

• Deliver user education for Hearsay and Sales Navigator serving as a product expert and leading platform adoption.
• Manage day-to-day operational support for the Advisor LinkedIn Program including onboarding and providing resources and user support materials
• Own recurring program communications and partnerships with cross-functional teams to amplify program updates and content across internal channels
• Communicate clearly and strategically with program members and manage stakeholders expectations
• Partner with program tool vendors contractors and internal stakeholders including access management legal compliance supervision and more
• Lead content development partnering with design and cross-functional teams to ensure a consistent pipeline of compliant social content
• Own end-to-end recognition/accolades programs on LinkedIn including annual planning copy/creative management and supporting individual winners with posting and distribution
• Contribute to reporting and insights running surveys and tracking program outcomes
• Support adhoc project management requests including but not limited to: change communications training rollout and user migration support.

Required qualifications capabilities and skills:

• 3 years of experience working in social media or Wealth Advisor marketing support functions
• Familiarity with social media platforms LinkedIn and Sales Navigator are a must.
• Proven track record of effective project management
• Highly organized creative and collaborative teammate eager to make an impact
• Knowledge of Microsoft Office Suite (Excel Outlook PowerPoint and Word).