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Social Media Engagement Specialist

Ignite Social Media

Job Location:

Cary, MS - USA

Monthly Salary: Not provided by the employer

Posted: 25 August 2026 (30+ days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

Social Media Engagement Specialist
Interested in working for one of the Worlds Top Social Media Agencies Ignite Social Media isnt just a thought leader in social media marketing were the original social media marketing agency and a force at work.

The Social Media Engagement Specialist role focuses on managing both reactive and proactive social media communities for large brands. It includes working closely with other community management staff clients and experts from other disciplines within the agency.

This is a hybrid position. Every Monday and Tuesday is in-person in either Cary NC or Birmingham MI.

Community Management Team Overview:
The community management discipline is responsible for many ongoing activities within clients social media channels such as:

Reactive and proactive engagement between a brand and its online communitiesapplying the expertise of channel nuances and community members online behaviors to help optimize engagement and provide strategic insights and recommendations to clients and internal teams
Editorial planning of social media content for channels such as Instagram TikTok Reddit YouTube etc.
Working with content producers to execute content and manage revisions

*This role focuses on engagement work in the channels of a major retail brand*. The ideal candidate has a passion for social media-driven brand engagement and is naturally proactive and curious can follow defined and changing processes isnt afraid to ask questions or suggest new ideas and is exceptionally detail-oriented. This person should be extremely comfortable collaborating with clients and internal teams to ensure overall client goals and objectives are met.
Please use your cover letter to let us know why youre the perfect candidate.

Essential Duties and Responsibilities:

Work daily social media reactive shifts to provide impactful community engagement using the brands established community guidelines specifications and processes
Find ways to optimize channel engagementsfrom creating new social responses to suggesting new processes or workflows
Be part of our on-call rotations during agency business hours
Identify and flag UGC that the client brand can potentially leverage
Understand how to drill down in Sprinklr to answer client-specific questions about volume brand risk flags PR crises trends and more
Assist with scheduling team shifts and updates
Help onboard and train new team members to work reactive shifts after mastering them yourself
Collaborate and problem-solve to ensure client goals and objectives are met
Available to cover weekend on-call shifts if needed (will be compensated accordingly)

Required Experience and Qualifications:

3-5 years experience in consumer-facing social media reactive work preferably for large retail brands (agency experience a plus)
Customer service-oriented and an understanding of how to have patience and showcase empathy in social responses
Exceptional written and verbal communication skills
Extremely focused organized buttoned-up
Professional experience using social media platforms for brands (Facebook X Instagram as well as Instagram DMs TikTok YouTube etc.)
Experience with third-party community management engagement tools (Sprinklr/Sprinklr Certifications a plus)
Nice to have: Experience working with a hybrid team and/or hybrid office model

WHAT WE OFFER:
Competitive salary
Full benefits package
Mystery Trips (including an annual out of town trip)
A trendy and fun workplace
A steady stream of interesting clients
A team of colleagues who are experts in their field

Please use your cover letter to let us know why youre the perfect candidate for this role.
No third-party staffing inquiries please.
Ignite Social Media celebrates a diversity rich culture strengthened by equal employment opportunity.

Required Experience:

Manager

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