Social & Community Coordinator

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on we now offer a range of luggage and travel essentials for every journey. Together we create innovate and embark on this journey as a community of travelers helping to make travel more seamless for everyone.

We are hiring a Social & Community Coordinator to join our Brand team. This position reports to the Sr. Director Social Media & Community and takes Away further by focusing on the high-quality always on brand execution of community management and social operations ensuring our channels feel active responsive and consistently aligned with our brand voice.

Were looking for someone thats highly organized culturally tuned-in and energized by the zeitgeist online and offline. This role is for you if you bring a natural empathy to audience interactions and thrive in dynamic environments where attention to detail and consistent brand execution are paramount.

• Youll execute daily community management across TikTok Instagram YouTube Pinterest and emerging platforms ensuring a consistent and culturally relevant brand presence

• Youll write thoughtful on-brand responses to comments and DMs proactively engaging with audiences to build meaningful connection and participation

• Youll moderate conversations across channels to maintain a positive elevated and brand-safe community environment

• Youll route customer service and support-related inquiries to appropriate teams while maintaining a polished empathetic and reassuring tone

• Youll maintain and update the social content calendar in partnership with the Social Media Senior Manager ensuring alignment across campaigns and priorities

• Youll handle content scheduling publishing tagging QA and end-to-end channel execution across platforms

• Youll support creative ideation and briefing for social-first content across Instagram TikTok YouTube and Pinterest

• Youll monitor trends cultural moments creators and conversations to identify timely opportunities for brand participation

• Youll surface community-driven content ideas reactive opportunities and audience participation concepts to support ongoing content strategy

• Youll support community experiences and micro-events in partnership with the Community Manager helping bring engagement initiatives to life

• Youll ensure all published content aligns with brand voice visual identity and platform best practices

• You have a minimum of 2 years of experience in social media community management content coordination or digital marketing

• You have a proven ability to manage high volumes of comments and DMs with accuracy speed and strong judgment

• You have exceptional attention to detail especially in managing content calendars publishing workflows and QA processes

• You have strong written communication skills with the ability to maintain a consistent brand tone

• You have experience with community engagement moderation and the routing or escalation of customer service issues

• You are highly organized with the ability to manage personal workstreams and adapt to changing timelines in partnership with your manager

• You are comfortable working in fast-paced real-time environments and agile in adapting your approach to shifting priorities

• You have familiarity with social scheduling tools or content management systems

• You have a passion for social media culture and building meaningful audience engagement through day-to-day interaction

• Youre creative and innovative; you love to build great new things that are fresh and unique while staying on brand

• Youre agile and motivated by a fast-paced and ever changing environment

• Youre passionate about transforming travel for all (but thats a given!)

Excited to join the team but not sure you meet all of the qualifications Please apply wed still love to hear from you.

• Were travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.

• Were driven. The work we do matters and collectively drives impact. No matter the job title everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• Were supportive. We value the entirety of your lifes journey not just the milestones. Youll find an environment that celebrates balance understanding that your personal passions and commitments outside of work are threads of the same fabric that makes you unique.

Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors including scope and qualifications for the role skillset and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Compensation: $68000.00-$75000.00 (salaried non-exempt)

• This role is eligible to participate in Aways Annual Company Performance Incentive Bonus Plan the terms of which are determined at the discretion of the company

• Equity Grant: commensurate with level determined at the discretion of the company

• Benefits Overview:

  • Take care of yourself and your family through our health insurance offerings

  • Invest in your future by participating in our 401(k) (with a company match!)

  • Find balance through our many paid time off programs (vacation wellbeing holidays summer Fridays and compassion leave - just to name a few!)

  • Build your travel uniform through discount codes product stipends and giveaways

  • Give back through company-sponsored volunteer and charitable opportunities

This is an office-based position that works from our Soho NYC office four days a week. Our working hours are 9am-6pm et but we embrace a common-sense approach to flexibility in the workplace. Its about being present engaged and balancing work with real-life needs.

As a company that values diversity equity and inclusion Away seeks individuals of all backgrounds and experiences to apply for this opportunity. Were creating an environment where everyone can thrive. Our customers are global and diverse so were building a team that is too. Through initiatives like our Employee Resource Groups anti-racism training and bias prevention initiatives were building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

EEOC Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer we do not discriminate based on race color religion sex (including pregnancy gender identity gender expression and sexual orientation) national origin age veteran status genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability you may contact us at

Required Experience:

IC