SOC Operator 24.10 in Billerica, MA

SOC Operator (Security Operations Center)
Location: Billerica MA
Schedule: Monday & Tuesday 2^nd shift Saturday & Sunday 1^st shift
Pay Rate: $24.10/hour

We help make your world a safer place.

Securitas is a global leader in security services providing advanced and sustainable solutions across 47 countries with over 355000 employees and 150000 clients worldwide. We play an essential role in protecting people property assets and critical infrastructure while fostering a safe and secure environment for our clients and communities.

Position Overview

As a SOC Operator (Security Operations Center) you will play a critical role in monitoring security systems managing incident response and supporting the overall safety and operational integrity of the site. This position requires strong computer proficiency analytical thinking and a solid understanding of physical security operations and cybersecurity awareness.

The ideal candidate is highly detail-oriented comfortable working in a fast-paced environment and capable of making sound decisions during critical situations.

Key Responsibilities

• Security Monitoring: Continuously monitor surveillance systems alarm platforms access control systems and other security technologies for suspicious activity or operational issues.
• Incident Response: Respond promptly to security incidents emergencies and alarms while following established escalation procedures.
• Cybersecurity Awareness: Recognize and report potential cyber-related threats phishing attempts unauthorized system access or unusual digital activity.
• Access Control Management: Monitor badge access systems and verify authorization for employees contractors and visitors.
• Dispatch & Communication: Coordinate with on-site security personnel emergency responders management teams and law enforcement when necessary.
• Report Writing: Maintain accurate and detailed incident logs daily activity reports and security documentation.
• Systems Operations: Operate and troubleshoot security software communication systems and monitoring platforms.
• Threat Detection: Analyze security data and surveillance feeds to identify risks vulnerabilities or suspicious behavior.
• Customer Service: Maintain professional communication while assisting employees visitors and client personnel.
• Policy Enforcement: Ensure compliance with company procedures site protocols and security standards.

Qualifications

• Strong computer and technical skills required
• Experience with surveillance systems access control platforms or security monitoring software preferred
• Knowledge of cybersecurity principles or security operations strongly preferred
• Excellent observational and problem-solving abilities
• Ability to multitask and remain calm under pressure
• Strong written and verbal communication skills
• High attention to detail and professionalism
• Ability to work independently in a security operations environment

Requirements

• Must be at least 21 years of age
• Reliable transportation and communication
• Legal authorization to work in the United States
• Ability to read write and speak English effectively
• High school diploma GED or equivalent required
• Prior SOC security dispatch military law enforcement or cybersecurity experience is a plus
• Proficiency in Microsoft Office and general computer systems required

Benefits

• Medical Dental and Vision Insurance
• 401(k) with employer match
• Paid time off paid training and company-provided uniforms
• Company-paid life insurance
• Employee Assistance Program (EAP)
• Wellness and financial support programs
• Employee discount programs (vehicles electronics travel and more)
• Career growth opportunities within security operations and technology-focused roles

Securitas USA is a proud employer of active and retired service members.

EOE M/F/Vet/Disabilities

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