SnapLogic Technical Support Lead

Siri InfoSolutions Inc

Job Location:

Blue Bell, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Details:-

Role:- Service Desk Engineer/Customer Technical Online Support

Job Type:- Full Time with TCS

Salary :- $55K to $70K Per Year

Location:- Blue Bell PA Onsite

Experience Required:- 2 - 30 years of experience

Must Have:-

Service Desk E2 ITIL Windows MAC Networking

Roles & Responsibilities

Ticket Logging: Receive log and categorize incidents and service requests.

First-Level Support: Provide initial troubleshooting and resolution using knowledge base.

User Assistance: Support users with common issues (password reset access basic IT issues).

Escalation: Identify unresolved issues and escalate to L2/L3 as per SLA.

SLA Adherence: Ensure timely response and resolution within agreed SLAs.

Documentation: Update tickets with accurate actions and resolution details.

Communication: Keep users informed on status and closure.

Generic Managerial Skills If any

Understand SLAs and KPIs

Kind Regards

Job Details:- Role:- Service Desk Engineer/Customer Technical Online Support Job Type:- Full Time with TCS Salary :- $55K to $70K Per Year Location:- Blue Bell PA Onsite Experience Required:- 2 - 30 years of experience Must Have:- Service Desk E2 ITIL Windows MAC Networking ...