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SnapLogic Support & Operations
Job Location:
Job Location:
Richardson, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
24 September 2026 (2 days ago)
Posted:
Application Deadline:
22 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
<.>Job Title: Lead SnapLogic Support & Operations
Location: Richardson TX
Experience: 6 Years
Certification: SnapLogic Integration & Admin Certification
Work Environment: 24x7 Support
Job Summary
We are looking for an experienced SnapLogic Lead to manage and support the SnapLogic integration platform in a 24x7 production support environment. The candidate will lead a team of approximately 17 members manage ITSM processes and coordinate with offshore teams to ensure smooth operations and continuous improvement.
Key Responsibilities
- Lead a team of approximately 17 members in a 24x7 SnapLogic support environment.
- Manage incidents service requests bug fixes minor enhancements and problem tickets.
- Perform and coordinate Root Cause Analysis (RCA) for production issues.
- Ensure adherence to ITSM processes and operational procedures.
- Coordinate with offshore teams for daily status updates deliverables and shift handovers.
- Prepare and maintain client status reports.
- Monitor production issues and ensure timely resolution within agreed SLAs.
- Drive automation and continuous improvement initiatives.
- Support administration and operations of the SnapLogic integration platform.
- Collaborate with technical and business teams to resolve integration-related issues.
Mandatory Skills
- SnapLogic 6 years
- SnapLogic Support & Operations
- SnapLogic Integration & Admin Certification
- ServiceNow
- ITSM processes
- Production support and incident management
- Team leadership and coordination
