Small Business Loan Collections Analyst

Job Description

The Small Business Loan Collections Analyst is responsible to collect past due accounts on all SMB/SBA commercial loans while also controlling delinquency protecting Northwest assets mitigating bank losses and developing customer relations in order to secure.

Essential Functions
Process loan modifications if applicable to Loss Mitigation Credit Group
Develop use of AS400 Signature VQueue and collections software system
Identify and resolve lender/bank collection issues
Ensure appropriate modifications extensions and deferrals and timely collection efforts
Prepare and analyze departmental reports
Meet departmental service standards
Work with SMB/SBA Teams on delinquency and plans
Review documentation for data integrity
Analyze records of past due accounts
Obtain voluntary payment of debt and judgments and property reports
Advise on related laws regulations policies and procedures
Collect and negotiate appropriate payment agreements
Monitor payment progress effectively
Maximize methods of skip tracing/collections
Mitigate losses to Northwest
Verify collateral
Remain flexible in time and tasks
Make appropriate credit judgment decisions
Pacify non cooperative customers
Recommend improvements to procedures fee generating alternatives and service/delivery enhancements
Analyze/investigate to resolve questionable payments or charges
Attempt to outperform delinquency expectations in SMB/SBA Thresholds
Minimize departmental nonpayroll costs
Manage personal workload/workflow

Additional Essential Functions
Ensure compliance with Northwests policies and procedures and Federal/State regulations
Navigate Microsoft Office Software computer applications and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment

What You Bring to the Team
Complete special projects as necessary

Safety and Health for those without supervisory duties
Abide by the rules of the safety and loss prevention program
Perform work tasks in a safe manner
Report any and all injuries to supervisor
Know what to do in case of an emergency

QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education
High School Diploma or equivalent
College degree in business/finance/accounting

Work Experience
3 - 5 years credit experience / administrative experience/collections

General Employee Knowledge Skills and Abilities
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience whether oral or written
Ability to actively listen to what others are saying to achieve understanding sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals develop and use tracking systems for monitoring own work progress and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes practicing good judgment in gray areas

Additional Knowledge Skills and Abilities
Demonstrated skills in problem solving communication financial analysis
Working knowledge of commercial loans

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.