SkillBridge Field Service Representative

About the role

ThisSkillBridgeinternship offers hands-on experience as a Field Service Representative (FSR) at Forterra. FSRs provide direct technical support to Forterras customersmonitoringequipment readiness delivering diagnostics and repairs and conducting product trainings that keep systems mission-ready in the field. Reporting to the Director of Customer SuccessSkillBridgeFSR interns will work alongside experienced Forterra field service personnel to build hands-on technical communication and customer-relationship skills that support a successful transition into a technical field role.

What youll do

Customer Product Support

• Support monitoring of customer product readiness helpingidentifyand resolve issues customers cannot independently address.

• Work alongside Forterra field service personnel to diagnose and repair equipment-related issues on-site minimizing downtime and supportingoptimalperformance.

• Serve as anadditionalpoint of contact to help customers keep systems operational.

Technical Expertise and Troubleshooting

• Assistcustomers with diagnostic and repair support via phone email or direct on-site interaction.

• Apply systematic troubleshooting techniques to help diagnose and resolve technical issues.

• Support installations maintenance checks proactive services and repairs to keep equipmentoperatingefficiently.

Training

• Help execute training plans that educate customers and internal Forterra personnel on the operation maintenance and troubleshooting of equipment.

• Support the assessment and documentation of customer understanding andproficiencyfollowing training sessions.

• Contribute to refining and enhancing training materials based on customer feedback and operational insights.

Documentation and Communication

• Maintain detailed records of service activities including issue diagnostics resolution processes asset usage and customer interactions.

• Assistin generating Field Reports and Work Orders that provide actionable feedback to quality and engineering teams.

• Help communicate service bulletins informational notices and product updates to internal and external stakeholders.

Customer Relationship Management

• Build professional relationships with customers through consistent proactive communication.

• Providetechnical guidance that helps customers manage andmaintaintheir equipment more effectively.

• Contribute ideas and support for improving the overall customer experience.

Travel and Field Operations

• Travel to customer sites domestically and internationally to support on-site service delivery alongside Forterra field service personnel.

• Maintain readiness and compliance with all safety standards during travel and field service activities.

Qualifications

• Must be eligible for aSkillBridgeprogram opportunity ().

• Hands-on experience diagnosingmaintaining repairing or troubleshooting mechanical and/or electronic equipment (e.g. through military technical maintenance or systems roles).

• Ability to communicate technical information clearly to diverse audiences.

• Strong documentation habits and attention to accuracy.

• Ability to work independently in a fast-paced customer-focused environment.

• Strong interpersonal skills and commitment to building professional relationships with customers and teammates.

• Ability to travel up to 75% including internationally.

Clearance Eligibility

This position may require eligibility to obtain andmaintaina U.S. security clearance. For more information about U.S. security clearances please speak with your recruiter.

Forterra is an equal-opportunity employer providing and promoting equal employment opportunity in accordance with local state and federal laws. Forterrans are unique talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain. All qualified applications will receive equal consideration for employment.

Required Experience:

Unclear Seniority