SITEC Mobile Device Support Specialist (SR) Fort Campbell, KY

Peraton requires Mobile Device Support Specialist to support the Special Operation Command Information Technology Enterprise Contract (SITEC) 3 EOM. This position is located at Fort Campbell KY.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM its Component Commands its Theater Special Operations Commands (TSOCs) and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration change license and asset management; conduct training and perform Install Move Add Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM the CIO/J6 organization andultimately theend-user whooperatearound the globe 24x7x365.

Mobile Device Support Specialist

• Provisions manages maintains and tracks end user mobile computing devices authorized and assigned to individual personnel for secure and non-secure communications.
• Configures and maintains mobile computing devices and associated auxiliary devices as directed by the Government and in accordance with applicable DoD Cybersecurity policies procedures regulations and directives.
• Baselines and maintains end user mobile computing device configurations including STIGs and maintains configuration control and policy management of devices.
• Assists the Government to draft mobile computing policies and procedures implement and integrate new mobile computing services and technologies and troubleshoot repair and provide logistical support for existing mobile devices.
• Interfaces directly with customers to provide training and to resolve issues related to services.
• Maintains mobile computing device utilization history including a review of device and service usage audits and reconciliation of utilization.
• Coordinates and manages accountability of new equipment replacement equipment and upgrades and tracks the disposition of equipment throughout its lifecycle.

The specialist will also be responsible for planning engineering coordinating and managing equipment installations across multiple impact levels and networks to ensure SOF professionals remain securely connected to mission-critical information.

Key Duties & Responsibilities:

• Configure test troubleshoot issue and receive mobile communication devices and peripherals.
• Investigate and integrate new technologies to enhance efficiency readiness and effectiveness within USSOCOM.
• Support the management and monitoring of systems and networks critical to USSOCOM operations.
• Escalate incidents following USSOCOM regulations policies and procedures.
• Provide support for laptops tablets wireless and cellular technology in compliance with policies.
• Submit and track DISA certificate issuance requests maintaining validity and revocation records.
• Configure and connect users to DISA GVS and DVS services.
• Support mobile-enabled devices and peripherals across multiple environments networks and security impact levels.
• Troubleshoot repair and provide logistical support for mobile devices.
• Provide hardware software website and multimedia support.
• Manage and resolve trouble tickets using the designated corporate ticketing system.
• Troubleshoot mobile device hardware software and operating systems from vendors such as Apple Samsung and BlackBerry.
• Manage cellular lines of service including plan adjustments adding/removing lines and global plan configurations.
• Administer MDM accounts assisting with user logins and security settings.
• Download and install user signing and encryption certificates from DISA onto devices.
• Troubleshoot wireless carrier network services (voice data SMS MMS tethering mobile hotspots and carrier number management).
• Provide input for smartphone information system design and installation requirements.
• Maintain reference materials including user tips FAQs and SOPs.
• Assist in the development and maintenance of technical and procedural documentation for enterprise mobile device configurations and support processes.
• Provide user guidance and training on enterprise mobile device functions.
• Escalate trouble tickets to Tier 3 support when necessary.
• Configure and enroll client mobile devices with approved firmware OS patches and security updates.
• Support enterprise mobile device refresh periods providing Tier 2 MDM support and device deployment.
• Adhere to client property management processes and policies.
• Process replacement devices (seed stock) between vendors and end users

Qualifications

• Education & Experience:
• High School Diploma with 12 years of relevant experience
• Associates degree with 10 years of relevant experience
• Bachelors degree with 8 years of relevant experience
• Masters degree with 6 years of relevant experience
• Security Clearance:
• Active DoD TS/SCI clearance
• Certifications (Required):
• DoD 8570.01-M IAT Level II certification (e.g. Security CE CCNA Security CySA GICSP GSEC SSCP)
• At least 2 years of previous experience working as a Mobile Device Support Specialist.

• Desired Qualifications:
• Must be DoW 8140 compliant under the Work Role Code 441 - Network Operations Specialist- Intermediate level or higher by 1 Oct 26.
• Strong knowledge of iPhone Samsung and BlackBerry devices including iOS Android OS (AOS) and emerging technologies
• Previous experience as a mobile device technician including support for senior-level personnel

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.