Site Reliability Engineer II (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Site Reliability Engineer II (US) provides a broad range of systems / application support research and analysis administration performance availability monitoring and management for own area. Executes on a broad range of solutions to improve design and operation of systems in alignment to site reliability engineering best practices and overall technology and Bank strategies.

Depth & Scope:

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients team and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• May administer business applications in coordination with appropriate stakeholders
• Research industry standards best practices and new innovations in technology and makes recommendations
• Advanced knowledge of leading-edge theories engineering practices extensive coding and scripting.
• Advanced knowledge of the business the broader organization technical environment processes procedures tools and other relevant technology areas (e.g. Architecture Infrastructure Security etc.) from a design / support / solutions perspective
• Ability to identify issues and gaps and keep on top of emerging industry trends in the SRE discipline
• Acts as an SRE SME resource for colleagues with less experience
• Performs complex to difficult technical task independently.
• Primarily works at the Platform product / Pod level

Education & Experience:

• University or post-graduate degree in computer science or engineering
• 5 years of software design or development experience
• 5-7 years of relevant experience

Customer Accountabilities:

• Provides effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Ensures timely notification and escalation of possible issues/problems options and recommendations
• Responsible for incident management (2nd level) monthly maintenance state of health monitoring and SLA maintenance
• Continuously strives to improve the stability of production environment by partnering closely with key stakeholders on setting up maintaining and monitoring applications/systems ensuring availability targets are met
• Provides technical leadership to improve the design and operation of systems in alignment to reliability engineering best practices and overall Technology and Bank strategies applying the practices of computer science and software engineering to the design and development of large complex systems
• Influences and partners with key technology and product team members in the design and development of solutions that promote automation and the elimination of toil; identify optimal ways to improve the design and operation of systems to make them more scalable more reliable and more efficient and has the ability to implement the required changes
• Develops deep relationships with Product Owners Tech Leads and Ops to build transparency and help foster end to end accountability of products and services

Shareholder Accountabilities:

• Monitors system lifecycles ensuring specifications and functionality support business objectives and architecture decisions undertaking re-development as required
• May monitor the performance of the environment by using meaningful metrics
• Provides Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Assesses and analyzes optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensures effective change management discipline is used
• Adheres to existing processes/standards business technology architecture risk and production capacity guidelines; plan monitor and escalate issues as required
• Identifies/implements process improvements to enhance revenue customer experience and/or reduce costs
• Complies with well-defined enterprise technology delivery practices and standards and project management disciplines
• Makes effective use of the cost management processes in place in own unit
• Continuously enhances knowledge/expertise in TD services applications infrastructure analytical tools and techniques that can contribute to effective solution development/delivery
• Proactively identifies emerging technologies and approaches for building more robust applications
• May perform testing according to test plans monitor and report on results and work with others on problem resolution

Employee/Team Accountabilities:

• Participates fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
• Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keeps current on emerging trends/ developments and grow knowledge of the business related tools and techniques
• Participates in personal performance management and development activities including cross training within own team
• Keeps others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices.
• Leads motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contributes to a fair positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank both internally and/or externally

Preferred Qualifications:

• SQL Server
• DBA experience
• DevOps skills ( AWS or Azure)
• Windows Administration
• Banking or Financials or Fin Tech

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.