Site Director, Fulfillment

ABOUT THRIVE MARKET

We are looking for a Fulfillment Site Director to own the end-to-end strategy execution and continuous improvement of our Reno fulfillment operation. This is not a maintain the status quo role. You will lead a 300 associate operation with full P&L accountability set the bar for operational excellence and build the playbook for how Thrive Market scales fulfillment.

Our Site Directors are hands-on floor-present leaders who balance strategic thinking with a bias for action. You will be the single-threaded owner of site performance people outcomes and member experience for this facility. The right person sees fulfillment as a competitive advantage not a cost center.

What Youll Do:

• Site Strategy and P&L: Full ownership of site operations budget and resource allocation. You set the vision define the operating plan and are accountable for results.
• People Leadership: Lead develop and retain a team of 300 across People Ops Inbound Outbound Inventory Control QA and Facility Services. Build a culture where associates want to stay and grow.
• Operational Excellence: Drive continuous improvement across order processing inventory management and shipment accuracy. You own the KPIs: fulfillment speed accuracy inventory turnover labor productivity cycle time defect rates equipment utilization and safety compliance.
• Data-Driven Decision Making: Build and maintain real-time dashboards and analytics to identify bottlenecks forecast demand and make informed resource decisions.
• Quality and Member Experience: Uphold rigorous quality control standards across picking packing and shipping. Every package that leaves the facility is a brand touchpoint.
• Cross-Functional Partnership: Collaborate with Supply Chain Merchandising Engineering and Member Experience teams to align fulfillment operations with broader company goals.
• Labor Planning and Talent: Own headcount forecasting workforce planning and staffing strategy. Ensure we attract and retain top talent at every level of the operation.
• Executive Communication: Prepare and present regular reports to executive leadership on site performance challenges and opportunities.

What Were Looking For:

• 8-10 years of progressive leadership in manufacturing warehouse or fulfillment center operations at a Director or General Manager level.
• Proven success managing large teams (300) with a track record of building high-retention high-performance cultures.
• Deep operational fluency across goods receiving pick/pack inventory control and direct-to-consumer small parcel fulfillment.
• Strong financial acumen with experience managing site-level P&L budgets and capital planning.
• Analytical mindset with demonstrated ability to use data dashboards and KPIs to drive decisions and continuous improvement.
• Excellent cross-functional communication skills with a track record of influencing at all organizational levels.
• Results-oriented with a history of achieving and exceeding performance targets.
• Willingness to be on-call to address operational needs showcasing dedication to the role and the long-term growth of the business.