Singles Empowerment Coach

This is a full-time non-exempt position. Compensation is commensurate with experience and aligned with the organizations salary structure and budget.

Summary of the Job

The Empowerment Coach is responsible for providing comprehensive case management services to single residents supporting their progress toward self-sufficiency and long-term stability. This role includes conducting assessments developing and monitoring individualized case plans coordinating care with community partners and offering crisis intervention as needed. The Empowerment Coach maintains consistent communication with residents and agency staff to ensure holistic compassionate support while ensuring timely and accurate documentation. If you are committed to making a meaningful difference and thrive in a fast-paced resident-centered environment we welcome your application.

Essential Functions:

Provide comprehensive case management services including intake assessments goal setting treatment planning money management support advocacy referrals and ongoing progress monitoring from intake to exit.

Meet weekly with assigned residents to assess needs support goal progress and adjust case plans as needed.

Coordinate with external agencies and service providers to ensure continuity of care and information sharing; obtain and maintain resident records.

Deliver timely documentation including case notes outcome evaluations contact sheets and service reports.

Provide crisis intervention services to residents when necessary.

Communicate resident needs and concerns clearly and professionally with Program Staff.

Provide referrals and liaise with other agencies on behalf of residents including disqualified residents when applicable.

Attend weekly clinical meetings and contribute to multidisciplinary discussions.

Remain available beyond scheduled work hours for occasional questions or support needs from the Program Specialist.

Perform other duties as assigned by the supervisor.

Required Education & Experience:

Minimum of a bachelors degree in social work Sociology Psychology or a related field.

At least two years of case management experience.

Strong understanding of homelessness and the factors influencing housing instability.

Preferred Qualifications:

• Professional licensure (LSW or LMSW) or eligibility preferred.
• Experience in case management within a shelter housing or homeless services setting.

Core Competencies / Soft Skills:

Excellent problem-solving and reflective listening skills.

Strong empathy patience and professionalism when working with vulnerable populations.

Effective verbal and written communication skills across diverse groups.

Ability to stay focused and composed in a fast-paced dynamic environment.

Ability to recognize and cope with symptoms of crisis and stress in self and others.

Basic proficiency in Microsoft Office and database management.

Compensation & Benefits:

The Samaritan Inn provides a comprehensive benefits package including health insurance retirement contributions and paid time off.

Work Environment:

Fast-paced client-centered shelter environment.

Requires ability to ascend and descend multiple stairs or ramps daily using feet and legs; hands and arms may be used for balance (e.g. using a handrail).

Ability to lift up to 25 pounds as needed.

Flexible schedule required; may occasionally work evenings weekends or holidays based on program needs.