SIAM Admin OR SME

Hi

I hope youre doing well. I had a chance to review your profile and wanted to discuss a full-time hire position with our client a major Systems Integrator.
Please review the JD below and let me know if you would be interested in exploring the opportunity.

Job Title: SIAM Admin OR SME

Location: Blue Bell PA- Onsite

Duration: Fulltime Hire

Salary - $70000-$90000 a year Benefits

Job Description

Must Have Technical/Functional Skills

Strong expertise in SIAM frameworks and methodologies

Deep understanding of ITIL (v3 / ITIL 4) processes

Multi-vendor service management experience

Strong governance and risk management capabilities

Experience in ITSM tools (ServiceNow preferred)

Knowledge of IT infrastructure applications and cloud (Azure/AWS)

Experience in service integration across multiple towers

Understanding of DevOps and Agile environments (preferred)

Roles & Responsibilities

Design implement and enhance the SIAM operating model.

Define governance structures policies and standards for multi-vendor environments.

Establish Service Integration Function (SIF) and define roles & responsibilities (RACI).

Ensure alignment with ITIL / ITSM best practices.

Manage multiple service providers and ensure effective service collaboration.

Drive vendor performance through KPIs SLAs OLAs and XLAs.

Facilitate regular service reviews governance meetings and escalations.

Resolve cross-supplier conflicts and ensure end-to-end accountability.

Act as a central point for end-to-end service ownership.

Ensure seamless service delivery across towers (Infrastructure Applications Network etc.).

Oversee incidents problems change and release management across vendors.

Monitor service performance and ensure adherence to agreed SLAs.

Define and standardize ITSM processes across vendors.

Identify gaps and drive continual service improvement (CSI) initiatives.

Implement automation and tooling improvements (ServiceNow BMC etc.).

Drive process maturity (e.g. using ITIL maturity models).

Develop dashboards and reports on service performance risks and compliance.

Provide insights and recommendations to stakeholders.

Ensure data-driven decision-making across service operations.

Engage with business stakeholders leadership and service providers.

Translate business requirements into service delivery strategies.

Act as a trusted advisor for SIAM and service management practices.

Support service transitions vendor onboarding/offboarding.

Lead transformation programs (e.g. multi-vendor to SIAM model adoption).

Ensure smooth integration during mergers acquisitions or outsourcing.

Thanks & Regards

Sumit Goyal

Lead Recruiter