Shuttle Driver & Bell Attendant

**TheDetails**

• Location: Doubletree(Palm Springs CA)
• Pay Rate: $18/hr tips
• Hours: Part-time (20-30 hours/week)
• Shift Breakdown: can range between Mon - Sun - 6-8 hour shifts
• Required: Valid Drivers License for 2years

The Spirit of the Position:

TheBell Staffgreets and creates a welcoming atmosphere for our customers and clients at our hotel locations.

Principal Job Duties:

• Transport guest luggage from the point of arrival at the hotel to their assigned room.
• Transport guest luggage from current room to reassigned room for room changes.

• Transport guest luggage from their room to the point of departure from the hotel.
• Assistinlocatingguests lost luggage or packages.
• Correctly tagstoreand retrieve luggage from luggage storage room.
• Identifyand explain hotel facilities and features of assigned room.
• Identifyfire exit closest to guests room and explain safety feature of assigned room.

• Demonstrate use of room key to the guest.
• Place guest luggage insideroom on luggage racks and hang any hanging items.
• Identifyandableto explain guest room features to include use of:

• Air conditioning/heat and thermostat controls.
• Telephone.

• Clock radio/CD player.
• Honor Bar.
• In-room safe.
• Lighting controls.
• Bathroom amenities.

• Valet/Laundry services.
• Ice Machines.
• Pressing/laundry services.
• Emergency procedures.

• Maintainaccurateknowledge of scheduled functions within the hotel to directguestto correct location.

• Maintainaccurateknowledge of attractions and activities to recommend for guest inquiries.
• Relayaccuratedirections to guest on inquiriesoftransportation within the local area.
• Maintainaccuratelog record of guest calls for Bellassistance.
• Answer Bell stand telephone within three (3) rings using correct greeting and telephone etiquette.
• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Remain in assigned postpositionmaintainingcorrect stance.
• Retrieve guest dry cleaning/laundry from their rooms and deliver to thelaundrydepartment.
• Deliver items to guest rooms promptly to include:
• Messages.
• Mail & Packages.
• Flowers.
• Sundry items requested by guests.
• Gift items.
• Deliver morning newspaper(s) to specified guestrooms.
• Monitor andmaintainappearance of lobby areas and luggage holding room.
• Successful completion of the training/certification process.

• Ensure bell carts are always polished.
• Provideshoeshine service when asked.
• Assistwith valet parking if/when necessary.
• Assistconcierge with directions and information questions.

• Pick up Concierge phone during peak times.
• Ensure Five Star/Five Diamond standards are met (where applicable).
• Must work with or without supervision.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor can-do attitude and willingness to helpat all times.
• Greet by/use name be responsive andtimelywith correspondence and problem resolution and display a caring attitude develop a rapport with the customer base.
• Other related duties as assigned.

Secondary Functions:

• Providingguest room tours/show rooms.
• Assist Door Person with unloading and loading of vehicles.
• Place rollaway beds and refrigerators in guestrooms when necessary.
• Deliver extra towelsbathrobesand other items to guest rooms when necessary.
• Retrieve theatre ticketsflowerand other items.
• ProvideConcierge service when Concierge is unavailable or busy helping other guests.
• Assistin other Front Office areas as assigned.

Education:

• High school diploma or GEDrequired.

Experience:

• Strong customer service experience.
• Hotel industry experience is preferred but notrequired.
• Parking industry experience is preferred but notrequired.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak read andcomprehendthe English language.
• Must be open to feedback differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability toseek.
• Excellent teambuilding and interpersonal skills.

Physical Demands:

• Willingness to work in the elements heat wind snow rain etc.
• Ability to lift push and pull at least 50 pounds.

• Ability to stand walk and run for extended periods of time.
• Abilitybend stoop squat and liftfrequentlythroughout a shift.

Requirements:

• Valid Drivers License (2 years minimum)
• High school diploma or GED Preferred
• Strong Customer service experience preferred
• Parking and/or hospitality industry experience is preferred but not required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt Tipped

LAZ Parking is an equal opportunity all our employment practices including hiring we arefirmly committedtoprovideequal employment opportunity (EEO) to all persons regardless of race color religion sex national origin disability age genetics Vietnam era special disabled recently separated and other protected veterans or any other characteristic protected by federalstateor local question in our application process is used for the process of limiting or excluding any applicants consideration for employment on such grounds.

LAZ Parkingparticipatesin E-Verify.

Required Experience:

IC