Showroom Support Agent

This position is responsible for the day-to-day operation of the BikeTiresDirect showroom in addition to assisting in the essential functions of the Operations and Customer Service departments as needed. This includes working directly with customers in our store. The Showroom Support Agent provides product information advice order assistance and is responsible for product selection merchandising and upkeep of the showroom.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Answer product questions and assist with the order process.
Operate store Point of Sale equipment.
Prepare the retail store for normal operations at opening time (lights signage setupof PCs etc.) and handle End of Day procedures.
Work on receiving placing products on the floor and maintaining store cleanliness.
Work with Purchasing to maintain pricing on closeout products featured in thestore.
Analyze customer questions troubleshoot and provide clear answers in an efficientand professional manner.
Develop trust and loyalty with consumers and build value in our brands.
Navigate a sophisticated order processing system.
Coordinate with Returns to assist customers with returns and exchanges.
Assist walk-in customers with product questions and purchases.
Retrieve products from the warehouse to assist walk-in customers.
Provide support with technical issues and bike assembly as skill allows.

ADDITIONAL RESPONSIBILITIES/DUTIES:
Increase sales by genuinely helping customers learn about additional/alternative product options.

MINIMUM JOB REQUIREMENTS:
Basic computer skills.
Strong knowledge of cycling.
Previous customer service experience is a plus as is sales service and mechanicalexperience in the cycling industry.

KNOWLEDGE SKILLS & ABILITIES:
Excellent communication and organizational skills.
Solid knowledge of cycling products.
Ability to work in a high volume fast paced environment.
Ability to work independently or with others to manage multiple tasks with minimal supervision.
Mechanic experience is desired.

PHYSICAL/MENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is regularly required to talk or hear.

The employee frequently is required to use hands or fingers handle or feel objects tools or controls.

While performing the duties of this job the employee is regularly required to stand; walk reach with hands and arms stoop kneel crouch and sit for extended periods of time as well as climb ladders.

The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this position include close vision distance vision color vision peripheral vision and the ability to adjust focus.

The noise level in the work environment is usually moderate.

This description is intended to provide only the basic guidelines for meeting job requirements. Responsibilities knowledge skills ability and working conditions may change as needs evolve.

WHATS IN IT FOR YOU:
- Health Benefits - Medical Dental Vision Life/LTD EAP as well as a few other voluntary options.
- PTO Floating Holidays Sick Time
- Employee Discounts. Not just at Velotech but also at our parent company (and a few others).
- A great team to work with where your ideas matter and you can participate in decision making and grow in the company.