Showroom Experience Assistant (Part Time)

Showroom Experience Assistant (Part-Time) San Antonio TX

As a Showroom Experience Assistant at Brilliant Earth you will play a key role in creating an elevated seamless experience for every guest who visits our showroom. This role is ideal for someone who thrives in a hospitality-focused environment is detail-oriented and takes pride in maintaining a polished organized and welcoming space. Youll work closely to support our showroom leadership and sales consultants to ensure every customer experience reflects our joyful luxury brand.

The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person based out of our San Antonio TX Showroom.

The targeted budget for this position is $18 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Key Responsibilities:

Hospitality & Client Experience

• Assistwith in-showroom beverage service includingpreparingandservingcoffee waterand champagne as well as clearing and cleaning dishes and glasses.
• Proactively greet check-in andassistcustomerswith warmth enthusiasm and professionalismcreating a memorableandwelcoming environment.
• Assistwalk-in clients by matching them with an availablesales representative orscheduling a return visit.
• Support showroom events and special appointments including set up and clean up.
• Gracefully enforce policies within the showroom to ensure a safe and pleasant experience for all guests and security of goods.

Visual Presentation& ShowroomOperations

• Maintain luxury showroom appearance cleanliness and organization includingcleaning display cases andproactivelyrestocking supplies and tools.
• Manage ordering andinventory of suppliesand toolsfor showroom presentation standards and hospitality processes.
• Upholdvisual merchandising guidelines including:
• Ensuringjewelry displays follow the approved planogram and are properly replenished.
• Executingnew product merchandising guidelines.
• Assistwith back-of-house tasks to support daily showroom operations including:
• Preparingand packagingcustomerproducts forpick-ups andorganizingproductsafter drop-offfor repairs or re-sizing.
• Maintainingan organized packaging area.

What You Have:

• A passion for the customer. You dont just like to help you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! Youre a self-proclaimed over-achiever on a mission to exceed your sales targets.
• Its all in the details. When it comes to our customers biggest moments you know its the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether youre interacting with a customer or teammate in person via email or by chat youre clear and concise.
• Master of Collaboration. Youre a team player. You believe that in order to transform the jewelry industry we all have to work together!

What We Offer

At Brilliant Earth were passionate about supporting our teams. Through ourPillars of Cultureweve built our teams with a focus on innovation collaboration and diversity! In addition we offer competitive compensation a robust benefits package and an environment that fosters growth. Some of our perks include:

• Career Growth.We want to see you sparkle! Through regular 1-1s with your manager a variety of training opportunities and an annual 360 review process for all employees our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
• Diverse mission-minded team.We were founded to cultivate a more transparent sustainable compassionate & inclusive jewelry industry. Learn more about our impact and team diversityHere!
• Employee Discounts.As an employee at Brilliant Earth youll receive a generousdiscount on our jewelry.
• Sales Incentive Programs.Incentive programs to recognize and reward sales performance.
• Mental Wellness Perks.We offer access to mental health resources such as self-care appsand seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities.In addition to our giving back programsour teams support local initiatives and spend time together by volunteering.
• 401k match.We know that saving for the future is important. Thats why we offer agenerous 401k match.
• Parental Leave.We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Pre-Tax Commuter Benefits.

How to Apply & What to Expect:

Everyone at Brilliant Earth has a voice we want to hear yours! If you are interested in growing with Brilliant Earth send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

If selected for an interview the process for this role includes a phone call with the recruiting team an online exercise to explore our website and common customer inquiries and a video interview with one of our leaders!

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More About Us

AtBrilliant Earth our mission is to cultivate a more transparent sustainable compassionate & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration respect and encouragement is fostered by frequent team events cross-departmental meetings and celebrating our wins big and small. As one of the fastest growing e-commerce jewelers in the world were searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth we celebrate each other our successes the lessons along the way and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex race religion color national origin physical or mental disability genetic information marital status age sexual orientation gender identity military service veteran status or any other status protected by Federal State or local laws. We are committed to complying with all Federal State and local laws providing Equal Employment Opportunities and all other employment laws and regulations.

When you apply for a job with Brilliant Earth we process personal information about you. Please see our Privacy Policy for more information.

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