Shift Leader

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin Donuts operational standards and deliver a great guest experience. They set goals provide job assignments and motivate others celebrating successes and providing timely feedback to correct deficiencies.

If you enjoy working in a fast-paced fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways becoming a Shift Leader for a Dunkin Donuts franchisee is a great career team is committed to making our guests day by serving them with a great product with a on our team from our franchisee to our manager to our crew member works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team then join our dynamic award winning franchise!

Responsibilities Include but not limited to:

• Talk employees into through and out of position on each shift communicating responsibilities providing feedback and recognizing achievements in a respectful manner
• Deploy team members appropriately to meet guests needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Hold guests as highest priority and role model exceptional guest service.
• Drive sense of urgency through Crew Members to satisfy guests needs and resolve problems.
• Reinforce the use of systems tools and procedures throughout shift while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality service and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness food safety and restaurant safety and security during shift.
• Report equipment issues provide Crew Member performance feedback and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant Brand and franchisee policies.
• Ability to follow and implement food and health safety guidelines to precision are essential

Qualifications:

• Must be able to fluently speak/read English
• Math and writing skills
• Previous fast food/quick service restaurant experience required
• Previous managerial experience preferred but not required
• Guest Focus anticipate and understand guests needs and exceed their expectations.
• Problem Solving and Decision Making make good decisions based on analysis experience and judgment.
• Building Effective Teams get the right people in the right places enabling them to make decisions and celebrate success as a team.

Benefits Include:

• Competitive Hourly Pay
• Employee Discounts
• Medical Insurance with Company contribution (full time employees)

Required Experience:

Manager