Shelter Support Staff

JOB PURPOSE: Shelter Support staff provide direct client support and assist with daily shelter operations to ensure a safe welcoming and trauma-informed environment for residents.

• Maintain a safe structured and trauma-informed environment for clients while upholding professional boundaries at all times.
• Build and maintain positive working relationships with clients management volunteers and staff.
• Monitor shelter areas to ensure compliance with facility rules policies procedures and safety protocols.
• Assist clients with accessing resources and referrals.
• Support client check-in/check-out and room assignments.
• Conduct wellness checks and facilities rounds.
• Respond promptly and professionally to client requests complaints inquiries behavioral concerns and crisis situations.
• Utilize positive behavioral management techniques including verbal de-escalation and redirection.
• Support residents in problem-solving personal growth and progress toward stable housing.
• Consult with supervisors regarding resident needs behaviors incidents and service concerns.
• Conduct client intake and orientation procedures including assigning beds and bins and issuing linens and personal supplies.
• Maintain accurate and timely documentation including daily logs incident reports summary sheets and program records.
• Identify document and report serious incidents in accordance with organizational procedures.
• Maintain cleanliness and safety of the facility through regular inspections hyper-sanitization trash removal spill cleanup and shelter maintenance activities.
• Teach and reinforce appropriate personal hygiene and community living skills.
• Assist with shelter setup organization of supplies and facility operational needs.
• Receive verify and document vendor deliveries and inventory using tally sheets and related records.
• Set up monitor and maintain audio or related program equipment as needed.
• Conduct neighborhood patrols to minimize disruptions and maintain positive community relations.
• Gain and maintain working knowledge of organizational policies procedures and program standards.
• Assist with guest services program activities administrative tasks reporting requirements and other duties as assigned by supervisors.
• Other duties as assigned
• Demonstrate Exceptional customer service in Everything you do by placing the child family Veteran or client first to support our mission to Empower people to build better lives for themselves their families and their communities.

EDUCATION: High School Diploma or GED required.

EXPERIENCE: 2 years experience working in shelters social services customer service or residential programs and vulnerable populations strongly preferred.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the

employers sole discretion. Ability to work flexible schedules including weekends holidays and overnight shifts.

LICENSES: Drivers License with a clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Ability to lift up to 50 pounds. Stand for prolonged periods at a time and the ability to work in a fast-paced environment. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination including harassment because of race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any other characteristic protected by law. We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities.

Endeavors alsoprovidesreasonable accommodation to qualified individuals with disabilities or based on asincerely heldreligious beliefin accordance withapplicable laws. If you need to inquire aboutan accommodation or needassistancewith completing the application processplease emailor speak with your recruiter.

Endeavorsisdedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online please reach out to us at. If you are chosen for an interview we will provide further details on how to request accommodations for the interview process.